Floor Supervisor

Job Description

Qualifications:

• Must possess a valid Louisiana Gaming License.

• Basic knowledge of a Casino Credit system preferred.

• Previous experience in a leadership position preferred.

• Game knowledge/experience of at least two Pit Games required.

• Must possess good communication and customer service skills.

• Must be willing to work any day of the week and any shift.

• Must be able to read, write, speak, and understand English.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Safeguards casino assets.

• Implements and ensures compliance with company policies, procedures and gaming regulatory requirements.

• Supervises the operation of an assigned number of tables and dealers.

• Responsible for the training and equitable treatment of all table games personnel.

• Ensure fills and credits are handled according to policy.

• Promotes outstanding guest relations.

• Assists in answering questions or resolving disputes.

• Creates an atmosphere of fun for all casino guests.

• Encourages mutual respect, dignity, and integrity with all associates by setting a positive example at all times.

• Instills an atmosphere that encourages associates to share ideas, discuss concerns and resolve disputes.

• Retains associates through personal involvement in associate training and development.

• Supports and maintains Horseshoe courtesy guidelines.

• Performs other duties as assigned.

• Directly supervises an assigned number of dealers.

• Orders for fills and credits slips, key control, markers and customer balance records, table inventory forms, and complimentary rooms, food, beverage.

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations.

• Ability to write reports, business correspondence, and procedure manuals.

• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Will be required to work varying schedules to reflect the business needs of the property.

• Ability to obtain the appropriate work authorization per gaming regulations required.

DEMANDS TO COMPLETE ESSENTIAL JOB FUNCTIONS:

PHYSICAL & MENTAL:

• Must be able to stand, stoop, bend, as well as lie on back to work inside the confines of a slot machine cabinet for long periods of time.

• Required to use hands to finger, handle, or feel objects, tools or controls.

• Must be able to lift and move up to 10 pounds.

• Vision abilities required by this job include distance vision, peripheral vision, and depth perception.

• Must present a well-groomed appearance.

WORK ENVIRONMENT:

• Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights and dust.

• Must be able to get along with co-workers and work as a team.

• Must be able to work inside and continuously maneuver around Pit area and throughout the hotel/casino property.

CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.