Payment Network Operations Lead (Visa/Mastercard)

Relationship ManagerAs the driving force behind the Consumer & Community Bank's (CCB) strategic alliances with network partners, you will revolutionize how we connect with our customers and deliver innovative payment solutions. The CCB Payment Network Office is the central hub for managing and strengthening relationships with major card and account-based payment networks, ensuring alignment on strategy, innovation, and operational effectiveness. The office oversees and prioritizes key initiatives, monitors network performance, resolves issues, and facilitates stakeholder communication to address payment network opportunities and challenges.As an Oversight & Compliance Lead on the Card Payment Networks Team, you will manage critical controls and operational processes between Chase and major card networks (e.g., Visa, MasterCard). You will drive governance, risk management, and operational excellence, ensuring compliance and robust oversight of our payment network relationships.Job ResponsibilitiesControl Management & OversightLead the development, execution, and monitoring of control strategies for card network oversightManage and track waivers, opt-ins, and opt-outs, including lifecycle management and oversight between Chase and payment networksOversee agreements, contracts, SOWs, schedules, and amendments; maintain trackers and monitor contract changes or expirationsCreate, implement, and maintain internal controls to ensure compliance with network requirements and internal policiesOversee access to network portals and handle requests for new Network IDs, Business IDs, and Bank Identification Numbers, including intake and governance of changes for ChaseManage sanctions, validate fines, and oversee compliance programs; centralize oversight of network compliance program fines and ensure proper review and dispositionSupport audits, scorecard reviews, and performance reporting related to network operations and complianceCollaborate with business, operations, risk, compliance, audit, and technology teams to identify, assess, and mitigate risksFoster strong communication and cooperation across teamsRequired qualifications, capabilities and skills8+ years of experience in financial services, audit, control, third-party risk, risk governance oversight, project or program management, or compliance/legal oversight with a payments networkAdvanced knowledge of control design, evaluation, and operational risk frameworksStrong analytical, problem-solving, and communication skillsProven ability to lead cross-functional teams and influence senior stakeholdersProficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)Deep understanding of card network economics, business models, and the acquiring and issuing landscapeAbility to thrive in a fast-paced, high-growth, or early-stage environmentStrong executive presence with excellent written and verbal communication skillsExperience ensuring compliance with regulatory and contractual obligationsPreferred qualifications, capabilities and skillsExperience at a major card network (Visa, Mastercard, Amex, Discover) or large financial institutionApplicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.About UsChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.Equal Opportunity Employer/Disability/VeteransAbout the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.