Ecommerce CX Lead - Customer Success & Ops
KITH
An established industry player is seeking a dynamic eCommerce Customer Experience Manager to lead its customer service team. This role involves supervising offshore representatives, optimizing customer interactions, and implementing new initiatives to enhance service quality. The ideal candidate will have a strong background in online customer service, team leadership, and project management. Join a forward-thinking company that values creativity and customer satisfaction, and play a crucial role in shaping the customer experience in a fast-paced environment. If you are passionate about eCommerce and customer service, this opportunity is perfect for you. #J-18808-Ljbffr KITH
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...Intelligence Group Manager, Ops & CX Remote, Contiguous US Alma is... ...Group Manager for Operations & Customer Experience, you will be a... ...Business Intelligence, you will lead the BI analysts supporting our... .... Outcomes: How We’ll Define Success in the First 12 Months...SuggestedRemote workWork from homeHome officeFlexible hours- A financial technology firm based in New York is looking for a Customer Experience (CX) Team Lead to shape and scale the delivery of support to users. This role involves leading a team of associates, monitoring performance metrics, and collaborating across teams to enhance...Suggested
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$170k - $215k
...Inc. is looking for a Strategy & Operations Manager in New York. This role focuses on supporting a strategic shift towards larger customers in the beauty industry, requiring 6+ years in operations or strategy. Responsibilities include onboarding strategy development and...Flexible hoursShift work$65k - $70k
Tapestry-Inc is seeking an individual to oversee eCommerce operations for Coach. The successful candidate will manage daily site activities, ensure site health, and lead communication within the ecom team. This role requires strong eCommerce expertise, operational management...- A growing ecommerce company is seeking a Firm Shops Supervisor to lead ecommerce strategy development and oversee site management. The ideal candidate will have 3-5+ years of ecommerce experience, particularly in the print and promotional industry. Responsibilities include...
$150k
A luxury fashion brand is looking for a Senior Manager of Ecommerce in New York to lead ecommerce operations and merchandising strategies. The role involves overseeing site functionality, managing campaigns, and collaborating with IT, marketing, and logistics to enhance...- ...Purpose We are hiring a Team Lead – Performance Marketing... ...B, SaaS, B2C, D2C, and eCommerce, and lead a remote team... ...in partnership with ad ops, analytics, and... ...creative, CRO, and client success teams to build... ...broader revenue, margin, and customer growth metrics. Build or...Full timeSeasonal workRemote workWork from homeShift work
- ...Theological Seminary is seeking a Director of Bookstore Operations. This full-time role involves managing inventory strategy, overseeing eCommerce operations, and ensuring operational excellence for the Westminster Bookstore. The ideal candidate has 7-10+ years in eCommerce or...Full time
$153.5k - $177k
...A mental healthcare technology provider is seeking a MarTech & Ops Lead. In this role, you will manage the Iterable platform and work closely with cross-functional teams. With 7–10 years of experience in lifecycle marketing or marketing technology, you will bridge the...Remote work- ...A leading data security firm in New York seeks a Customer Success Operations Manager to design modern learning experiences that support seller training. This role requires strong visual design skills and experience in creating e-learning content. Collaborate with key stakeholders...Remote workFlexible hours
$145k - $160k
...JD Power is seeking a Senior Manager, Customer Success Operations to oversee the operational design of customer retention and growth. This role focuses on managing operational frameworks, data readiness, and cross-functional alignment with Sales and RevOps. A successful...$50k
...Join to apply for the Implementations & CX Lead (AI ERP) role at DualEntry 3 days ago... ...to $100M ARR, raised $380M+, and exited successfully. Now, we’re building what we always wished... ...’ll be owning relationships with our customers and working alongside the growing CX...Full timeRemote work- ...experience directly protect revenue and customer trust. This role exists to professionalize... ...and lifecycle communication. ● Run Vendor Ops with Rigor: Manage onboarding,... ...layers). ●Familiarity with vendor workflows. ●Leading ops inside organizations that scaled from...Full timeRemote work
- 1Password is seeking an Automation & AI Engineer to join our CX TechOps team. The ideal candidate will design and implement AI-powered... ..., analyze post-sales workflows, and build integrations across customer experience tools like Zendesk and Salesforce. A strong...
$164.35k - $260k
...technologists and innovators who protect our assets every day. As an ML Ops Engineer within Corporate Sector in Cybersecurity & Tech... ...they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on...- ...A leading FinTech company in the U.S. seeks a Customer Success Operations Manager to enhance engagement and reduce churn for a portfolio of approx. 1,000 accounts. This role requires leveraging data and AI tools to design engagement programs that promote product adoption...Remote work
$100 per hour
...working and deeply committed team from leading tech and accounting companies -... ...be owning relationships with our customers and working alongside the growing CX team to deliver the best-in-class... ...of what world-class ERP customer success looks like You'll drive outcomes...Immediate startShift work$80k - $105k
A technology-driven automotive company is seeking a Customer Success Ops Manager to manage rental car partners and ensure operational excellence. The candidate should have over 3 years of experience in Customer Success or similar roles and a technical understanding of...- A major eCommerce company in New York seeks a Fulfillment Manager to oversee end-to-end fulfillment operations. The role involves managing a team of 30+ employees, ensuring accurate and timely order processing, and improving workflow efficiency. Candidates should have strong...
$72.75k - $151.25k
Yahoo Holdings Inc. is seeking a Yield Operations Lead in New York City to own and improve deal workflows. You... ..., and leverage AI tools to enhance efficiency. Successful candidates will have experience in Sales Ops or Yield Management, proficiency in Salesforce and Tableau...Flexible hours- Point Broadband / Sunset Digital is looking for a CX Journey & Insight Lead to enhance customer experience through analytics. The role demands 5-8 years of experience in customer insights or analytics, focusing on churn reduction, delivering actionable insights, and collaborating...Remote job
- A fast-growing e-commerce firm is seeking an Amazon Lead to take ownership of its Amazon channel across various brands. This role involves managing day-to-day operations of Amazon Seller Central, optimizing product listings with a focus on SEO and conversion, and leading...
- Elastic is looking for a Sales Ops Professional in New York City to support sales strategy and analysis in the Public Sector. The role involves managing sales KPIs, forecasting, and collaborating with various teams to drive initiatives that support growth. Ideal candidates...
- CX Journey & Insight Lead Remote, but successful candidate MUST live within a state in which Point Broadband Operates (AL, FL, GA, IL, KS, MD, MI, NY, OH... ...Individual contributor role reporting to the Sr. Manager of Customer Experience Journey, serving as the bridge between...Temporary workRemote workFlexible hours
$150k - $210k
Morgan Stanley is seeking an AI Ops Lead in New York, New York. This senior role combines strategic leadership with hands-on technical contribution in the Enterprise Network Services division. Responsibilities include designing AI-enabled operational capabilities and leading...$89.1k - $140.9k
A leading technology company is seeking a Sales Ops Professional to enhance sales strategy and operations for the US Public Sector. This role involves supporting sales leaders, managing KPIs, and working closely with cross-functional teams for business growth. Candidates...- A coastal lifestyle brand is seeking a Customer Experience Manager in West Creek, New Jersey. This role requires a strong customer service mindset, organizational ability, and a collaborative spirit, focusing on the logistics of apparel. Responsibilities include overseeing...Weekend work
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