Facilities Coordinator - Lincoln University

Overview

Facilities Service Coordinator - Lincoln University

Thompson Facilities Services

At Thompson Hospitality, we are committed to delivering high-quality, responsive, and reliable facilities services that support safe and efficient campus environments. Through strong coordination, communication, and service excellence, Thompson Facilities Services ensures that maintenance operations run smoothly across academic institutions. We are currently seeking a detail-oriented Facilities Service Coordinator to support our college campus operations team.

Position Summary

The Facilities Service Coordinator is responsible for coordinating daily maintenance activities, managing work order systems, and serving as a communication link between campus customers, technicians, vendors, and facilities leadership. This role ensures service requests are prioritized, assigned, tracked, and completed efficiently to maintain high standards of campus operations and customer satisfaction.


Responsibilities

• Receive, review, prioritize, and dispatch maintenance work orders through computerized maintenance management systems (CMMS)
• Coordinate scheduling of maintenance technicians, vendors, and subcontractors
• Serve as the primary point of contact for facilities service requests from campus departments
• Monitor work order progress to ensure timely completion and service quality standards
• Communicate updates, delays, and resolutions to stakeholders in a professional and timely manner
• Assist with preventive maintenance scheduling and tracking
• Maintain accurate records of service requests, work orders, and completed tasks
• Support procurement and tracking of materials, supplies, and vendor services
• Assist with emergency response coordination for urgent maintenance issues
• Generate reports on work order status, productivity, and service performance metrics
• Collaborate with maintenance supervisors, skilled trades, and campus leadership

Qualifications

• High school diploma or GED required; associate degree preferred
• 2+ years of experience in facilities coordination, maintenance dispatch, or administrative support in a service environment
• Experience with CMMS platforms preferred (e.g., work order or asset management systems)
• Strong organizational and multitasking skills in a fast-paced environment
• Excellent written and verbal communication skills
• Strong customer service and problem-solving abilities
• Proficiency with Microsoft Office (Outlook, Excel, Word)
• Ability to work independently and collaboratively across teams
• Prior experience in higher education, healthcare, or large facilities environments preferred

Physical Requirements

• Ability to sit, stand, and move throughout office and campus environments as needed
• Occasional walking to facilities sites for inspections or coordination
• Ability to use computer systems and phones for extended periods
• May require occasional lifting of office or operational materials up to 25 pounds
• Ability to respond to urgent facility needs or emergency coordination situations

Who We Are:

Lincoln University is a historically Black university located in Lincoln University, Pennsylvania, USA. Founded in 1854, it is one of the oldest HBCUs in the United States and holds a significant historical legacy in providing education to African American students. Lincoln University offers a diverse range of undergraduate and graduate programs, emphasizing academic excellence, research, and community service

Thompson Hospitality is of the largest restaurants, food service, and facilities management companies in the country. We are highly built upon our values, do the right thing, do the best you can, and treat others how you want to be treated, which are shaped by more than 33 years of relationships with our clients, guests, and communities. We offer competitive benefits, see our website for more.

We are an equal opportunity employer and value diversity. All employment decisions are made based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status under applicable federal, state, or local laws.