Processing Clerk

Processing Clerk Be part of a manufacturer like no other. When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next fabrication breakthroughs. And the visionaries whose new technologies could transform the way people live and work. They come to BLM GROUP USA for our expertise, deep network and nearly sixty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising BLMers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business. Join us at BLM GROUP USA and be part of bringing our clients' world-changing ideas to life. At BLM, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities BLM GROUP serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. We offer a competitive benefits package which includes medical, dental, vision, 401k with company match, life/disability and many others! Summary Under general supervision, the Processing Clerk is responsible for the timely and accurate set up of customer orders, shipping order administration, and customer inquiries as well as general warehouse duties. Essential Functions The duties listed below are the specific duties and tasks that someone in this position must accomplish (i.e. why the job exists.) These are the core responsibilities of the position that cannot be modified or eliminated. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the level and/or class of this position. Custom Service Research and resolve customer issues. Using pre-determined pricing schedules, provides customers with a written pricing quote for various BLM products and parts. Answer customer questions about pricing, order placement, order updates, and status of shipping orders. Resolves customer issues and complaints as they relate to product orders and directs larger complaints to the appropriate teams or managers. Utilizes shipping vendor websites to track shipments and provide customers with shipping updates. Other duties as assigned by management. Order Processing Receives orders and verifies the accuracy and completeness of the customer order file. Verifies part numbers and pricing. Enter customer orders into the appropriate systems. Ensure all parts and accessories are available to complete each order. Generates an Order Acknowledgment form to provide customer order information including costs, order number, and estimated date of delivery. Provides Order Acknowledgments to the Warehouse team for processing and to Accounting team for invoicing to the customer. Ensure all systems are updated throughout the order process. Other duties as assigned by management. General Office Duties Analyzes and resolves inventory discrepancies. Provides back up coverage for the Shipping, Receiving, and Warehouse team members, as well as the Service Parts Coordinator duties. Other duties as assigned by management. Education and Experience High School Diploma or equivalent required. Minimum of two (2) years of general office experience. Minimum of two (2) years of customer service experience. Licensing/Certifications A clear driving record containing no more than two (2) minor moving violations in three (3) years and no major violations in the last seven (7) years. Knowledge, Skills, and Abilities Able to communicate effectively both verbally and in writing. Able to read and write English. Able to follow both verbal and written instructions. Simple math skills required. Familiarity with Microsoft Office Suite, with a good understanding of Excel. Able to accurately enter and maintain data in a computerized system. Good attention to detail. An organizational aptitude. Ability to work effectively with minimal supervision. Excellent time management skills. Ability to work with all levels of team members and personalities. Familiar with packing slips, along with UPS/FedEx online software. Able to fill out bills and various forms required by major freight carriers. Ability to estimate the weight of packages, to calculate shipping costs. Familiar with packing methods and materials. Equipment, Machinery, Tools, and Vehicles Used General office equipment, including computers, printers, fax machines and telephones. Forklift. Pallet Jack. Physical Demands The physical demands described here are representative of those that an employee must be able to accomplish in order to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to use hands to manipulate, handle, feel or operate objects, tools or controls; reach with hands and arms; stand; talk and hear; walk; sit, climb or balance; stoop, kneel, crouch or crawl; and lift or move up to fifteen (15) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Mental Demands While performing the duties of this position, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents, analyze and solve problems, use math and mathematical reasoning; observe and interpret situations; learn and apply new information or new skills; work under deadlines and constant interruptions; interact with staff and other organizations; and frequently deal with dissatisfied or quarrelsome individuals. Working Conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Work is performed primarily in a warehouse environment where temperatures may vary. Reporting Relationships This position reports to the Spare Parts, Shipping and Receiving Manager. Supervisory Responsibility None BLM GROUP USA