Front Office Coordinator

Job Description

Job Description

Position: Front Office CoordinatorType: Full-time Location: OnSite, Boulder, COBusiness Hours: Monday to Friday, 9:00 AM 5:00 PMCompensation: $19-$22 based on experienceAbout Us:Boulder Longevity Institute stands at the forefront of cutting edge cellular medicine and personalized health optimization. Here at BLI, we're not just following the traditional path of healthcare; we're forging a new one. With a commitment to leveraging the latest in diagnostic and therapeutic technologies, we're on a mission to enhance longevity and overall wellness in ways previously thought impossible. Our directpay clinical practice allows us the freedom to innovate continually, unbound by the limitations of outdated medical systems. We're not just keeping up with the future of healthcare, we're creating it.Who Should ApplyYour most important qualification is a genuine interest in the work we are doing at Boulder Longevity Institute and a desire to contribute to the future of healthcare.We welcome candidates from a wide range of backgrounds, including:Stay-at-home parents who are ready to return to the workforce and bring valuable life, organizational, and interpersonal experience to a professional settingIndividuals exploring a new career path and looking for meaningful, purpose-driven workThose interested in transitioning into healthcare, even without prior medical or clinical experienceExperienced professionals who are not quite ready to retire and want to continue contributing in a dynamic, engaging environmentCandidates seeking a career change and an opportunity to grow within the rapidly evolving field of longevity medicinePeople who are genuinely passionate about healthcare, wellness, client service, and helping others live healthier lives Who Should NOT Apply to this JobBoulder Longevity Institute is a unique entity. We are seeking a specific type of person to join our team and become part of our BLI Family. To save everyone time, you should NOT apply for this job if:You have no interest in helping change the future of healthcareYou're clocking in for a few months, not building a career hereMultitasking feels less like a challenge and more like chaosBeing the go-to scheduling guru who keeps a fast-paced clinic calendar organized, optimized, and running smoothly isn't your idea of a good time. Client questions, last-minute scheduling changes, and the day-to-day coordination of a busy clinic are things you'd rather avoid than take ownership of. Structure and routine cramp your style, you'd rather wing itDocumentation and process details make your eyes glaze overIf that list doesn't describe you, keep reading.Position OverviewWe are seeking a detail oriented and hospitality minded Front Office Coordinator to manage the daily flow of the clinic and ensure a seamless experience for both clients and providers.Key ResponsibilitiesFront Desk & Client ExperienceServe as the first and last touchpoint of the client experience, creating a warm, polished, hospitality-focused environment from arrival through departureGreet and check in clients with professionalism, warmth, and attention to detailManage the full scheduling process, including booking, confirmations, rescheduling, and cancellationsOversee client flow, room assignments, and provider scheduling support to keep the clinic running smoothly and on timeAnticipate client needs and proactively address questions, comfort, and logistical details throughout their visitHandle payments and front desk transactions accurately and professionallyKeep the front office clean, organized, polished, and consistently presentation- readyAdministrative & RecordsMaintain accurate and complete client records within the EMR systemSupport client onboarding by collecting and organizing all required documentationMaintain organized client tracking and follow-up systems to ensure nothing falls through the cracksManage OHP inventory, monitor stock levels, and maintain accurate countsCoordinate shipping and fulfillment, ensuring orders are processed, packed, and sent accurately and on timeCommunication & Team CoordinationRespond to client inquiries promptly with clear, helpful, and professional communicationRecognize when conversations require clinical, consultative, or operational support and escalate appropriatelyServe as a central point of coordination between clients, providers, and operations to ensure seamless communication and a smooth experience from check-in through checkoutRequired QualificationsStrong experience in front desk, administrative, or client facing rolesGenuine interest in longevity and cellular medicine, and enthusiasm for the work we do at Boulder Longevity InstituteExcellent organizational and multitasking skillsStrong verbal communication skills over the phone and in personHigh attention to detail, especially with scheduling and documentationAbility to manage a fastpaced, hightouch office environmentMust be able to work on-site in BoulderStrong understanding of confidentiality and discretion, with a commitment to upholding healthcare privacy standards PreferredExperience in medical office operations, concierge services, patient coordination, hospitality, or other high-touch client service environments is a plus. Familiarity with EMR systems, CRM tools, or scheduling platformsBackground in healthcare or wellness environmentsWhat We OfferCompetitive pay, paid time off, sick leave, and 12+ paid holidays, including a week around Christmas and New Year'sIn-house health and wellness benefits, including curbside provider consultations, an annual comprehensive lab panel, supplements, peptides, and discounted BLI servicesAccess to the Human Optimization Academy, quarterly InBody scans, infusion therapy, and additional wellness servicesOHP Health supplements available at costProfessional growth and development opportunities within the rapidly evolving field of longevity medicineA collaborative, mission-driven team working at the forefront of longevity and cellular healthHow to Apply:Please include a resume and a short, customized cover letter.