Workplace Experience Coordinator

Workplace Experience Coordinator - JLL

The Workplace Experience Coordinator is responsible for delivering an exceptional onsite workplace experience for all Amgen personnel, guests, and partners. This role supports day-to-day customer service operations, event coordination, space readiness, communications, hospitality activities, and alignment with JLL service standards. The Wx Coordinator partners closely with Facilities Operations, Vendor Services, EHSS, Quality, Security, Engineering, and other stakeholders to ensure the site environment is welcoming, safe, compliant, and highly functional. This role requires strong communication skills, high attention to detail, and a customer-centric mindset while supporting a fast-paced, regulated environment.

A hospitality mindset is fundamental to delivering exceptional workplace experiences for our client. We seek candidates who excel in collaborative environments, communicate effectively with diverse stakeholders, manage multiple priorities simultaneously, maintain high standards of accuracy, and adapt quickly to resolve challenges.

What your day to day will look like:

Workplace Experience & Customer Engagement

• Serve as a primary point of contact for daily occupant questions, requests, service needs, and general Wx support.
• Support a welcoming, professional, and customer-focused environment in lobbies, office areas, collaboration spaces, and general common areas.
• Assist with daily site experience walk-throughs, ensuring cleanliness, safety, wayfinding, supplies, and overall readiness.
• Maintain communication boards, visitor information, and messaging updates across key areas.
• Assist with employee onboarding support, workspace orientation, and facility familiarization.

Event & Space Coordination

• Coordinate small- to mid-size onsite events including room setup, logistics, meeting support, and vendor coordination.
• Assist with seating plans, space readiness, signage, conference room functionality, and occupancy-related tasks.
• Partner with Facilities, IT, Security, and departmental representatives for event and meeting requirements.
• Support workplace programs (awareness days, engagement activities, wellness touchpoints, etc.).

Vendor & Service Partner Support

• Collaborate with the Vendor Service Manager to ensure vendor teams (cleaning, landscaping, pest control, hospitality, etc.) deliver consistent service standards.
• Confirm execution of daily service routes, spot checks, and readiness activities.
• Communicate service gaps or issues, escalating when necessary.
• Coordinate and help verify completion of workplace experience tasks executed by vendors.

Communication & Stakeholder Support

• Assist with internal communications, announcements, updates, and digital postings related to workplace experience.
• Capture and relay feedback from occupants to support continuous improvement efforts.
• Maintain updated workplace guides, SOPs, playbooks, and Wx service documentation.

Operations Support

• Submit, track, and update work orders in Maximo or other systems as needed (training available).
• Support facility readiness for internal audits, inspections, and walk-throughs.
• Assist in emergency response messaging, coordination, and safety protocol adherence during events.
• Help maintain documentation related to space use, events, visitor activities, and Wx operations.

Required Qualifications:

• Strong customer service experience in hospitality, workplace experience, facilities coordination, or administrative support roles.
• Excellent verbal and written communication skills.
• Proficiency with MS Outlook, Excel, and basic office applications.
• Strong interpersonal skills with the ability to work across multiple teams.
• Ability to manage multiple tasks in a high-paced environment.
• Ability to safely move throughout labs, offices, and manufacturing areas; occasionally lift up to 50 lbs.
• High attention to detail and reliability in daily execution.

Preferred Qualifications:

• Experience in a GMP, biotech, or highly regulated facility preferred.
• Experience working with CMMS systems such as Maximo.
• Exposure to event planning, hospitality services, or customer-facing service roles.
• Experience working with vendor teams or service providers

Location: New Albany, Ohio (on-site)

Schedule/Shift: Monday to Friday 7:00am to 3:30pm + may need to flex hours to support on-campus events.

Salary/Comp: $55,300.00 - $80,200.00

Work Environment: GMP-regulated pharmaceutical campus. May require limited support during special events, early morning activities, or occasional after-hours needs.

At JLL, we are collectively shaping a brighter way for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

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