Central Houston Cadillac - Call Center Representative / BDC

Job Description

Job Description

Salary: $13 per hour plus commission

Our Central Houston Cadillac Dealership is hiring for BDC (Business Development Center) representatives!

Apply today to join our team of dedicated Cadillac professionals.

The company offers a comprehensive benefits package that includes:

• Paid Holidays.
• Paid Vacation.
• Medical Insurance.
• Dental Insurance.
• Vision Insurance.
• Company Paid Life Insurance and AD&D.
• 401(k) with Company Match.
• Wellness Program.
• Employee Assistance Program.
• Vehicle Purchase and Repair Perks.

Job Summary:

The BDC (Business Development Center) / Call Center Representative provides solutions to dealership staff who need support for a variety of products, processes, and issues.

Duties/Responsibilities:

• Interacts with dealership customers and prospects via telephone, email, social media, or in person to provide support and information on products or services.
• Responds to customer inquiries in a timely manner.
• Maintains a thorough knowledge of dealership policies, products and procedures.
• Conducts telemarketing and internet related sales/service campaigns.
• Builds rapport with customers to build a base of referrals to establish a robust customer network.
• Schedules appointments for prospects.
• Attends product and sales training as requested by the BDC Manager.
• Receives inbound sales leads (phone, internet) and directs to appropriate contacts.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints and escalates as needed.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Follows up after customer service visit to ensure customer satisfaction.
• Performs other related duties as assigned.

Supervisory Responsibilities - None

Required Skills/Abilities:

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Bilingual is a plus.

Education and Experience:

• High school diploma or equivalent.
• Customer service experience required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Equal Employment Opportunity

The policy of Central Automotive Group is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Central Automotive Group is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at View email address on ziprecruiter.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and job number of the position for which you are applying.