Sales Engineer

About Hologram Hologram is building the future of IoT connectivity, delivering internet access to millions of connected devices worldwide. We process over 5 billion transactions per month across our global infrastructure—this isn't just another app, it's the invisible backbone powering everything from fleet tracking to smart city infrastructure. We tackle challenges of scale, reliability, and performance that few companies face. What Makes a Hologrammer? We look for people with insatiable curiosity and an uncompromising commitment to excellence. Hologrammers are the type who dig deeper when things break, ask 'why' before 'how,' and aren't satisfied until the solution is bulletproof. You'll love working here if you: Value tenacious ownership of outcomes: You don't just answer technical questions—you architect valuable solutions. You dig into prospects' IoT challenges, design deployments that actually work, and clear every technical roadblock between their idea and production. Crave genuine technical challenges: You want to tackle the hard pre-sales problems: designing cellular connectivity for scale, evaluating embedded hardware, navigating certification mazes, and proving Hologram can handle whatever they throw at it.

Relentlessly pursue growth: IoT moves fast, and so do you. You stay on top of emerging cellular tech, get your hands dirty with new protocols and hardware, and turn technical complexity into clear value that closes deals. About this role The Sales Engineer acts as the technical lead on the sales process, partnering with Account Executives to win deals through technical expertise and solution design. This is a customer-facing, pre-sales role responsible for building technical credibility, demonstrating Hologram's platform, architecting IoT solutions, and making sure prospects have confidence that Hologram will power their connected future. This role reports to the VP of Sales. Responsibilities: - Lead the technical pre-sales relationship by providing guidance on technical architecture, demonstrating the product (ex. Dashboard), resolving technical concerns or obstacles, and building customer trust in Hologram - Act as a subject matter expert for Hologram's full product suite who can expertly communicate Hologram's technical value proposition, including Dashboard and API integration - Provide prospects with end-to-end IoT expertise including hardware selection, embedded systems and product architecture and design, and device certifications - Drive resolution for technical issues that arise during pre-sales, testing, and the pilot phase - Maintain a high level of expertise in IoT technologies and relevant industry trends Requirements: - Hands-on experience building and deploying embedded systems or IoT devices - Proven expertise in cellular connectivity, cellular certifications, AT commands, radio modules, and modems - Background in IoT professional services or consulting, advising clients on IoT product development and design - Solid understanding of TCP/IP, UDP-based protocols and networking principles - Track record selling complex technical, developer-facing products (ex. networking products, embedded systems hardware, data products, and APIs) - Comfortable working through enterprise technical sales cycles with multiple stakeholders, delivering accurate project plans (MAPs) and clear launch guidance - Proficiency with API implementation and integrations - Working knowledge of scripting languages like Python or Ruby - Comfortable querying data with SQL to troubleshoot device behavior - Based on the US East Coast, or able to work East Coast hours consistently You Might Be a Great Fit If You… - You have excellent communication skills and can explain complex technical concepts to a non-technical audience - Excel in pre-sales prospect conversations by translating complex technical solutions into clear, compelling business value.