Senior Product Manager - Order Management System

Job Description

Job Description

We're looking for a Senior Product Manager – Order Management System to own a broad and critical set of commerce platform capabilities at GameStop.

This role spans the systems and experiences that power how our catalog comes to life, how inventory is managed online, and how customers are kept informed and taken care of after they buy. You'll own the catalog service that builds and delivers our product catalog, site catalog, and pricing into our commerce platform, along with online inventory, and you'll lead the post-purchase experience, including order management, order history, and customer communications across email, push notifications, and SMS.

As a senior product leader, you'll bring structure and clarity to a wide-ranging product area that touches merchandising, operations, engineering, and customer experience. You'll define product direction across multiple systems, lead a cross-functional agile team, and drive alignment across a broad set of stakeholders.

You'll operate with real ownership; comfortable moving between the infrastructure layer and the customer-facing experience, helping the team stay focused on what matters, and bringing a thoughtful perspective on how AI and emerging capabilities can improve outcomes across the platform.

This position sits onsite 5 days a week in Grapevine, TX.

Responsibilities

Product Leadership, Strategy & AI Enablement

• Define and evolve the product vision and roadmap across catalog, inventory, and post-purchase, with a clear point of view on how these areas connect and where they should go
• Translate customer needs, operational requirements, and business goals into clear, well-sequenced product priorities
• Identify opportunities to apply AI and automation to improve catalog accuracy, inventory reliability, and the post-purchase experience
• Balance near-term delivery with long-term product health and scalability across a broad scope
• Bring focus and structure to a product area that spans multiple systems, data flows, and customer touchpoints

Catalog Service

• Own the product direction for the catalog service that builds and delivers the product catalog, site catalog, and pricebook into our commerce platform
• Partner with merchandising, engineering, and data teams to ensure catalog and pricing data is accurate, timely, and reliably ingested
• Identify gaps and inefficiencies in catalog workflows and drive improvements that reduce friction for both internal teams and customers
• Ensure the catalog layer supports the broader commerce experience; from browse and search to checkout and post-purchase

Online Inventory

• Own online inventory as a product capability, ensuring availability data is accurate and reliable across customer-facing experiences
• Partner with operations and engineering to improve how inventory is surfaced, updated, and managed across the platform
• Connect inventory data to adjacent systems, catalog, order management, and communications, to deliver a consistent and trustworthy customer experience

Post-Purchase Experience

• Own the product direction for order management and order history, ensuring customers have accurate, real-time visibility into their orders at every stage
• Lead the strategy for post-purchase communications, including transactional email, push notifications, and SMS
• Define how and when we communicate with customers after purchase, with a focus on building trust and delivering a seamless experience
• Partner with fulfillment and operations to improve the reliability and accuracy of the order data that drives customer-facing communications

Cross-Functional Collaboration

• Work closely with product managers across online, stores, operations, and fulfillment to ensure aligned ownership and clear boundaries
• Collaborate with engineering, design, program management, data, merchandising, and business stakeholders
• Communicate product direction clearly and build alignment across teams at all levels
• Represent a consistent product point of view while operating effectively in shared and matrixed environments

Agile Delivery & Backlog Leadership

• Own and maintain a prioritized product backlog across multiple areas, ensuring work is clearly defined, well-sequenced, and aligned to strategic outcomes
• Lead backlog refinement and grooming sessions with engineering and design partners to ensure work is scoped and ready for delivery
• Break down complex initiatives into iterative, actionable work with clear acceptance criteria
• Collaborate with program management to support sprint planning, dependency management, and release coordination
• Act as the primary decision maker on scope and tradeoffs during delivery, balancing customer value, quality, and velocity

Measurement & Continuous Improvement

• Define and monitor success metrics across catalog, inventory, and post-purchase
• Use data, customer feedback, and operational insights to guide prioritization and iteration
• Support a culture of experimentation and continuous learning across the team

AI-Enabled & Emerging Capabilities

• Partner with data and technical teams to explore AI-enabled capabilities across catalog management, inventory optimization, and post-purchase communications
• Evaluate emerging tools with a practical product lens, focused on real customer and operational impact
• Ensure AI-enabled solutions are transparent, reliable, and aligned with customer trust and business goals

Qualifications

• 7+ years of product management experience, ideally across commerce platforms, transactional systems, or complex operational ecosystems
• Comfortable owning a broad product scope with multiple systems and stakeholder groups
• Strong product judgment with the ability to simplify complexity, prioritize clearly, and drive alignment
• Experience working across both infrastructure and customer-facing products, comfortable in both layers
• Comfortable leading agile teams — running ceremonies, managing a backlog, and helping a team stay focused and productive
• Practical understanding of AI and how it applies to improving products, operations, and customer communications
• Excellent communication skills with the ability to influence without formal authority
• Analytical mindset with experience defining success metrics and using data to guide decisions
• Comfortable operating in ambiguity and helping teams move from concept to execution

Bonus Experience

• Background in retail, e-commerce, or a high-volume transactional environment
• Experience with catalog management, pricing systems, or product data pipelines
• Experience owning or contributing to multi-channel customer communication programs, including email, push, or SMS
• Hands-on experience applying AI or automation to catalog, inventory, or post-purchase workflows
• Experience with Salesforce commerce products, including OCI, SFOM, or SFCC

Why Join Us

• Broad ownership across a critical set of capabilities that sit at the core of GameStop's commerce platform
• An iconic brand going through meaningful technology transformation — your work will matter
• Help shape how catalog, inventory, and post-purchase experiences evolve across GameStop's platform
• Collaborative team that ships