Community Health Advocate

We’re building a world of health around every individual—shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger—helping to simplify health care one person, one family and one community at a time. Center Coverage: North Flint Position Summary Community Health Advocates (CHAs) work one‑on‑one with high‑risk patients to get to know them as people and help them do the things they believe will improve their health. This autonomous position requires a consistent drive for excellence, the ability to make appropriate and timely decisions, listen with empathy, and use effective problem‑solving skills. CHAs are responsible for thorough and accurate documentation and for working collaboratively within a multidisciplinary care team. Core Responsibilities Manage a caseload of patients and achieve established benchmarks for patient care. Meet patients in their homes, at the hospitals or primary care clinic and conduct open‑ended needs assessment to understand broadly what patients’ goals are for their health. Use motivational interviewing to help patients create person‑centered action plans for reaching their health goals. Provide a wide variety of support (including emotional support, referral to community based resources, social services, clinical services, etc.) based on CHA discretion and available resources. Make weekly contact (follow‑up calls and/or home visits) with patients. Coordinate and communicate with clinical care teams to provide relevant information about patient’s goals, clinical emergencies, and patients concerns, and to obtain medical information needed to inform CHA work. Co‑facilitate a weekly support group for patients, where applicable. Work with other CHAs and staff to create a directory of community resources (e.g., food banks, housing assistance programs, childcare resources, etc.). Other duties, as assigned. What We’re Looking For Degree Requirements And Minimum Experience Required High School Diploma required. Long‑time resident of assigned location with good knowledge of the resources of these communities. Comfortable with home visits and outreach. Prior experience as an outreach worker a plus. Skill Requirements Ability to exercise good judgment with patients, clinical care teams, others involved in the delivery of interventions. Ability to effectively manage time and tasks, prioritize, and stay organized. Excellent oral and written communication skills. Exceptional active listening skills. Proficient in MS Word and computer data entry. US work authorization. Someone who embodies being “Oaky.” What does being Oaky look like? Radiating positive energy. Assuming good intentions. Creating an unmatched patient experience. Driving clinical excellence. Taking ownership and delivering results. Being relentlessly determined. Why Oak Street Health? Oak Street Health is on a mission to rebuild healthcare as it should be, providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient communities, focused on the quality of care over volume of services. We are an organization on the move! With over 200+ locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oaky values and passion for our mission. Oak Street Health Benefits Mission‑focused career impacting change and measurably improving health outcomes for Medicare patients. Paid vacation, sick time, and investment/retirement 401K match options. Health insurance, vision, and dental benefits. Opportunities for leadership development and continuing education stipends. New centers and flexible work environments. Opportunities for high levels of responsibility and rapid advancement. Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply. Learn more at Anticipated Weekly Hours: 40 Time Type: Full time Pay Range: $18.50 - $35.29 We anticipate the application window for this opening will close on: 07/24/2026. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. #J-18808-Ljbffr