Program Manager in Macedon

Title Program Manager Job Requisition No. 1826 Program Woodland Commons Program Manager Macedon, NY Shift Schedule Monday - Friday 8:00am – 4:30pm Salary Salary pay range is min. $21.47 to a max. $27.96 per hour, based on education & experience Benefits Lump Sum of Personal Time Off (PTO) Sick Time and Extended Illness Bank 9 Paid Holidays and 1 Floating Holiday 401(k) with Agency match Voluntary Medical/ Dental/ Vision Employer Funded Life Insurance Employee Assistance Program (EAP) Tuition Assistance Agency Overview Lakeview Health Services is a premier partner throughout the Finger Lakes region, providing safe, affordable housing, support, and rehabilitative services to persons with mental illness as well as health care coordination services to individuals with chronic mental and physical health challenges. We are dedicated to helping individuals identify and achieve personally meaningful and measurable life goals, and to realize their full potential. Lakeview seeks to create an environment of learning and development that will lead to an engaged, motivated, and high performing team with a devotion and commitment to client service. Essential Job Functions Overview With the general supervision of the Residential Program Director, performs a wide range of administrative, training, reporting, and personnel management functions related to the day-to-day operations of a supervised residential facility for persons with mental illness. Individuals should strive to create a healing environment that respects the perspectives and experiences of the individuals, families, staff and communities we serve by practicing safe, respectful communication as well as respecting individuals’ boundaries. Administration Provide ongoing leadership in accord with an annual work plan Develop appropriate methods to ensure the quality delivery of services, including the development and implementation of restorative service plans and the timely billing of the same Monitor progress and respond to emergency needs and grievances in a timely manner Review the program’s required documentation Generate necessary reports, correspondence, memos, records and forms Manage expenses in accord with organization guidelines Identify and resolve problems that may inhibit the effective and efficient delivery of services Supervise the planning and implementation of recreational, educational, and cultural activities Ensure compliance with all relevant laws and regulations Develop and maintain an inventory of standard residential furnishings, equipment, supplies and food within Lakeview’s budgetary guidelines and procedures Conduct routine site inspections Transport clients to and from appointments as necessary Recommend residence maintenance needs to Director Ensure the expeditious remedy of any crisis or otherwise hazardous situation Supervision Provide daily support and supervision to direct care staff including training of new staff, on-going assessment of staff development needs, and recommendations of appropriate resources to meet those needs Prepare staff schedules, interview and hire new staff Provide regular and constructive feedback to staff and conduct performance reviews Provide guidance and support to staff through participation in the Supervisor on-call rotation Program Planning, Development and Monitoring Actively participate in organization meetings Actively participate in department and team meetings Actively participate in case conferences Actively participate in treatment and/or admissions and discharge planning meetings Through consultation with the Program Director, help develop an annual work plan incorporating organization and department goals and standards Experience, Education, & Physical Qualifications Typical qualifications would be possession of a bachelor’s degree in human services (or a related field) and three years of relevant experience, or an associate’s degree in human services (or a related field) and five years of relevant experience. Supervisory experience is required. Valid NYS Driver’s License is essential, as driving is an essential function of the position. Knowledge Extensive knowledge of mental health issues and the psychiatric rehabilitation model; psychology, personality, and group dynamics; the human services system; principles and practices of conflict and crisis management; adult learning and motivation; employee supervision; household and business management. Skills and Abilities Use of contemporary office equipment, particularly a computer with word processing, database and report generating software; researching and accessing appropriate auxiliary services; ability to communicate effectively with diverse individuals, both verbally and in writing; ability to listen, understand, and appreciate the experience of staff; to establish rapport and meaningful professional relationships; to persuade, negotiate, and resolve conflicts; to work effectively under stress; to achieve results through subordinates and maintain a professional work environment; to provide positive role modeling; to inspire respect, confidence, and trust in staff; to respect and maintain appropriate confidentiality; to effectively encourage self-sufficiency; to perceive and describe changes in behavior; to generate and maintain accurate records and reports as required; to review staff performance, reports, and paperwork objectively for quality and compliance; to seek, accept, and learn from peer and supervisor feedback; to manage multiple tasks and changing priorities; to plan and implement strategies consistent with overall organization goals, objectives, and standards; to meet deadlines regularly. EEO Statement Lakeview Health Services, Inc. complies with the legal requirement to take affirmative action and not discriminate on the basis of race, color, religion, sex, national origin, disability, age, veteran status, or any other protected class. Lakeview Health Services, Inc. will not discharge or otherwise discriminate against applicants or employees who inquire about, discuss, or disclose their compensation or that of others, subject to certain limitations. #J-18808-Ljbffr