Housing Manager

Housing Manager

Opus Agency partners with world-shaping brands to catalyze movements through shared experiences. Built across four decades, we scale excellence at the forefront of focused strategy, fearless creativity, emerging technology, and agile delivery. If you embody our cultural pillars—if you can bring versatility, embody optimism, elevate integrity, catalyze curiosity, and own excellence—then join us in fueling the future of brand movements.

The Housing Manager is responsible for overseeing all aspects of housing logistics for in-person corporate events. This includes building and maintaining relationships with hotels, clients, and attendees and ensuring seamless housing experiences from planning through execution. This role requires strong time management, multitasking, and problem-solving skills. You will lead and collaborate with internal teams, primarily within the Event Technology & Registration department. Success in this role means consistently delivering projects on time, staying within budget, and exceeding client expectations.

You should have:

• 2-3+ years of management experience in a relevant role; prior experience in corporate events preferred
• Experience with Cvent, Rainfocus, Stova (Aventri, eventcore, MeetingPlay), Swoogo, Eventbase
• Proven success in managing events or projects from concept to execution
• Bachelor's degree from four-year institution is preferred

Essential responsibilities include:

• Serve as the primary liaison between internal teams, clients, hotels and vendors via phone, email, chat and conference calls
• Oversee all housing elements to ensure events are delivered on time and within budget
• Lead high-touch, complex client meetings with multiple stakeholders
• Manage hotel room blocks, monitor attrition, and execute mitigation strategies
• Interpret hotel contract terms and manage timelines related to release dates
• Establish and oversee hotel billing and reconciliation processes
• Provide pickup reports, reservation trend analysis, and financial reporting to clients
• Lead or supervise on large-scale events and manage full-time team members as needed
• Effectively manage and grow relationships with hotels, vendors and clients
• Coordinate with event teams and provide clear status updates
• Utilize advanced Excel functions to manage and present data
• Troubleshoot accommodation issues during the event lifecycle
• Demonstrate deep understanding of registration areas (housing, revenue, web) and confidently consult with clients.
• Identify opportunities to improve internal documentation and processes, contributing actively in team and client meetings.

What you can expect in return:

• Full time position
• Opportunities for growth and development
• Health & Dental Insurance (choice of plans)
• 100% Employer paid short-term disability and life insurance
• Opportunity to elect additional life insurance and LTD insurance at employee expense
• Paid parental leave
• Opportunity to contribute pre-tax dollars to flexible spending accounts
• 401(K) with employer match
• Flexibility in work schedules
• Generous time off

Our job titles may span more than one career level. The starting salary for this role is between $66,000 and $78,000. Our salary ranges are based on third-party national average market compensation analysis. The actual salary is dependent upon many factors, such as: training, transferable skills, work experience, business needs, and market demands. The salary range is subject to change and may be modified in the future.

Studies show that those identifying as under-represented individuals might have talked themselves out of applying at this point. Don't worry about checking every single box. At The Opus Group, we are dedicated to building a versatile, inclusive team with a variety of backgrounds and a growth mindset - so if you're excited about this role, but your past experience doesn't align perfectly with every single item listed in this job description, we encourage you to apply. You may just be the right candidate for this role, or we may have other roles that better align with your skillset.

Individuals will be required to sit for the majority of the day and may be required to stand as needed. May require ability to ambulate primarily on a level surface for periodic periods throughout the day. Individuals may be required to travel via airplane, train, taxi, car and/or other means of transportation, as needed.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Opus Agency does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.