Outreach Analyst - Bilingual (Spanish)

Outreach Analyst - Bilingual (Spanish)

We are looking for a motivated Outreach Analyst - Bilingual (Spanish) ready to take us to the next level! If you have strong customer service experience and bilingual Spanish-speaking skills and are looking for your next career move, apply now.

Job Description

We are looking for an Outreach Analyst Bilingual (Spanish) to assist SunPass customers and potential customers at outreach events throughout the State. This position will be full-time, and on-site in Boca Raton, Fl. With employees expected to work onsite 5 days per week.

This role will feature a flexible work schedule including weekends, as well as statewide travel, which may include overnight stays.

Only work authorizations that will not require sponsorship now or in the future will be considered.

What You'll Do

• Provide assistance to SunPass customers and potential customers at outreach events throughout the State, addressing inquiries related to the SunPass program
• Utilize product knowledge, strong work ethics, effective time management, and excellent customer service skills to meet performance standards that positively represent the SunPass brand
• Prepare outreach activity reports and provide feedback to assist with program improvements
• Perform other duties or special projects as required

What You'll Need

• Ability to fluently communicate in Spanish and English verbally and in writing
• Valid driver's license is required
• Strong face-to-face or phone customer service experience
• Strong knowledge of principles and processes for providing customer service
• Ability to maintain composure in a fast-paced environment
• Ability to use internet applications and Microsoft Office Products
• Ability to research and analyze information
• Strong time management skills
• Must be able to lift and carry up to 50 pounds to assist with equipment setup, including tents as part of event preparations

Preferred

• Knowledge of the SunPass Program

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

$23.14 per hour

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.