Scheduler

Overview The Cancer Center of Kansas (CCK) is seeking a full‑time Scheduler to join our team in the Parsons, KS offices. The typical work week is Monday through Thursday, 8:00 AM – 4:30 PM and Friday 8:00 AM – NOON with no major holidays, no on‑call and no weekends. Benefits Medical Health Care Dental Care Vision Plan 401‑K with a matching component Life Insurance Short‑term and Long‑term disability FSA and HSA Legal Insurance Competitive Paid Time Off Plan Wellness & Perks Programs What does this position entail? Under general supervision, this role is responsible for scheduling and managing patient orders and appointments in an efficient and timely manner. Answers all incoming calls, messages and patient‑facing questions or scheduling needs during clinic. This position requires a high level of customer service and ability to effectively prioritize tasks. The position serves as a primary point of contact and liaison between patients and medical staff. Supports and adheres to the US Oncology Compliance Program, including the Code of Ethics and Business Standards. Responsibilities Answers all incoming calls and messages, assess priority level and respond accordingly, take a message, return a call, or direct to other clinic personnel. Obtains and communicates messages accurately and in a timely manner. Efficiently schedules patients in the computer system according to provider and office guidelines. Ensures patient accounts are up to date with accurate demographics, preferences, and records before and in-between appointments. Cancels or reschedules appointments based on physician schedule changes or patient notices and notifies relevant clinic personnel of the change. Maintains the assigned provider or resource specific orders queue by accurately and efficiently scheduling orders entered by medical staff, requiring multi‑tasking and attention to detail. Communicates physician schedule changes to appropriate coworkers. Demonstrates understanding of patient confidentiality to protect patients and the clinic/practice. Follows policies and procedures of all relevant departments and workflows. Covers other front office functions as requested. Prepares correspondence, memos, forms, and other documents as requested by supervisor or medical staff. Coordinates internally to gather necessary pre‑certifications or authorizations as required. Communicates with patients about scheduled items, including potential prep work needed, and gathers required patient information for our systems or the scheduling of appointments internal or external. May coordinate to schedule external appointments with hospitals, clinics and organizations for established patients. Schedules and completes paperwork associated with referrals sent by medical staff. Has a basic understanding of medical terminology related to tests and surgical procedures, including coding, and can look up codes specific to diagnoses, surgeries, and scheduling procedures. Appropriately maintains patient accounts in the EMR and PMS systems. Collaborates with healthcare providers to optimize appointment availability and patient flow. Remains current on all compliance requirements and demonstrates knowledge of confidentiality, state, federal, and HIPAA laws and guidelines regarding patient records and information. Attends required, applicable meetings. Ensures all applicable policies and procedures of the company and Network are followed. Other duties as requested or assigned including coverage within the department. Performs other tasks as reasonably requested by a provider or member of the Management Team, as applicable to the role. Supervisory Responsibilities None. Qualifications Basic Work Requirements Ability to work in a fast‑paced environment for long periods of time while seated and viewing computer monitors. Ability to perform basic computer functions and be familiar with Microsoft Office applications. Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data. Ability to type a minimum of 40 WPM is preferred. Ability to operate a multi‑line phone system and utilize appropriate phone etiquette. Knowledge of medical terminology and familiarity with ICD‑10 codes is preferred. Possesses strong customer service skills and professionalism. Education/Training High school diploma or equivalent required. Minimum three years office experience, preferably in a medical office setting. Experience Must have excellent communication skills, written and verbal. Proficiency in Microsoft Office (Outlook, Word, Excel) required. Experience in EMR or PMS systems a plus. Competencies Uses Technical and Functional Experience: Possesses up‑to‑date knowledge of the profession and industry; is regarded as an expert in the technical/functional area; accesses and uses other expert resources when appropriate. Demonstrates Adaptability: Handles day‑to‑day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity and rapid change; shows resilience in the face of constraints, frustrations or adversity; demonstrates flexibility. Uses Sound Judgment: Makes timely, cost‑effective and sound decisions; makes decisions under conditions of uncertainty. Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them. Demonstrates Team‑Oriented Characteristics: Fosters a positive and productive team environment by working effectively with others and offering help when able. Commits to Quality: Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluates products, processes and service against those standards; manages quality; improves efficiencies. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Exposure to communicable diseases, toxic substances, medical preparations and other conditions common to an oncology/hematology clinic environment may occur. Work is performed in an office environment. Requires comfort in working in a team environment and frequent interaction with staff, patients, visitors, and physicians. #J-18808-Ljbffr