Guest Service Specialist

Front Desk Specialist (Haus Experience Specialist)

At Gravity Haus, we're redefining hospitality for the modern traveler creating connection, adventure, and community at every turn. We're a collective of hotels, restaurants, and experiences designed for those who value the outdoors, sustainability, and meaningful connection.

We're looking for an energetic and guest-focused Front Desk Specialist (Haus Experience Specialist) to join our team and be the heartbeat of the member and guest experience. You'll be the first face our guests see setting the tone for their stay, creating memorable moments, and ensuring every interaction reflects the Gravity Haus mission and values.

Key Responsibilities

• Greet every guest and member with warmth, enthusiasm, and genuine hospitality.
• Handle all check-ins, check-outs, and reservations using the property management system (pms) with accuracy and attention to detail.
• Communicate with guests via phone, email, and in person to manage requests and resolve issues promptly.
• Coordinate pre-arrival outreach and ensure vip and special requests are prioritized.
• Collaborate closely with the housekeeping, maintenance, and f&b teams to ensure rooms and amenities are guest-ready.
• Resolve guest billing questions and service issues with professionalism and empathy.

Membership & Community Engagement

• Educate guests and prospective members on gravity haus membership and its benefits.
• Create and support "member for a day" experiences, integrating f&b, fitness, coworking, and community events.
• Assist local and visiting members by curating personalized itineraries and recommendations that enhance their stay.
• Build connections with guests and members that foster loyalty and long-term relationships.
• Collaborate with the membership and marketing teams to identify engagement opportunities and promote upcoming events.

Operational Excellence

• Maintain a tidy, organized, and welcoming front desk and lobby area.
• Manage daily communications with other departments using internal software tools.
• Support room assignments, daily board updates, and special project coordination.
• Ensure guest data, billing, and inventory records are accurate and up to date.
• Participate in regular team meetings and contribute ideas for improving operations and service standards.
• Maintain compliance with all safety, cleanliness, and sustainability standards.

What We're Looking For

• 1+ year of experience in hospitality or customer service (hotel experience preferred).
• Excellent verbal and written communication skills; bilingual (english/spanish) a plus.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain calm in a fast-paced, guest-facing environment.
• A collaborative spirit and willingness to jump in wherever needed.
• Comfort using hospitality systems (pms, opentable, slack, or similar).
• A passion for the outdoors, wellness, and a sustainable lifestyle.

Physical Requirements

• Ability to stand for extended periods.
• Ability to lift up to 50 lbs occasionally.
• Flexibility to work weekends, holidays, and varying shifts as needed.

Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play all rooted in the spirit of the outdoors and intentional living.

At the heart of everything we do are our core values, which guide our culture, service, and growth:

• keep growing
• bring others along
• create powerful moments
• be "all-in" + go the distance
• make it better than you found it

We're looking for team members who share these values and want to make a meaningful impact in both their work and community.

What we can offer you:

When you join gravity haus, you're not just taking a job you're stepping into a community with benefits, perks, and opportunities to grow. Full-time team members enjoy health insurance, a 401(k) with company match, and an all-in gravity haus membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part-time team member benefits vary.