Hybrid Technical Support Engineer x2

Summit Human Capital is seeking a highly motivated Support Engineer to support our client in the cybersecurity industry with a fast-growing innovative company culture. This position has the exciting opportunity to support the development of a new support practice ensuring customer satisfaction and driving continuous improvement in network security solutions. The ideal candidate will meet the following criteria:
Requirements:

• Bachelors degree in Computer Science Information Technology or a related field or equivalent experience
• At least 5 years of experience in network security or SaaS technical support
• Strong skills in Active Directory Group Policy Windows Linux and scripting languages such as PowerShell or Python
• Demonstrated success in a technical support role ideally within the cybersecurity sector
• Exceptional analytical and communication abilities
• Eagerness to learn new technologies and adapt to a dynamic environment
• Solid understanding of network security concepts with the ability to work independently and collaboratively
• Dedication to innovation integrity and high performance

Desired:

• A mindset focused on growth and continuous improvement
• Experience working with diverse teams across functions
• Persistence and determination when facing challenging issues

Responsibilities:

• Troubleshoot and resolve technical problems delivering prompt and accurate support to customers
• Partner with internal teams to improve product features and address customer needs
• Pursue ongoing development of technical expertise
• Deliver outstanding service and maintain excellence in all customer interactions
• Communicate clearly empathetically and effectively with customers and colleagues
• Approach complex challenges with a positive solution-oriented attitude

The base pay range for this position is $125000 $150000 depending on experience skills and qualifications.
Benefits:
We offer a comprehensive benefits package including medical dental and vision insurance a 401(k)/retirement plan and additional benefits in accordance with applicable laws.

Required Experience:

IC