Lead Office Services Associate

Job Description

Job Description

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry. Responsibilities:The Site Lead oversees daily mailroom and package‑distribution operations across the Bell Works campus, ensuring exceptional customer service, accurate handling of all incoming materials, and a consistently safe, organized, and professional environment. This role requires strong communication skills, attention to detail, and the ability to prioritize tasks in a fast‑paced setting.Responsibilities:* Deliver Excellent Customer Service Provide professional, courteous, and proactive support to all clients, tenants, and visitors. * Maintain a service‑oriented demeanor and represent TMG and the client with professionalism at all times.* Mail & Package Distribution: Manage the receipt, sorting, and distribution of all mail and packages across the Bell Works location. * Ensure timely delivery to all designated recipients.* Package Logging & Chain of Custody Log all incoming packages accurately, recording full chain‑of‑custody details from receipt through final delivery. * Maintain precise records and follow established tracking protocols.* Daily Volume Tracking Monitor, record, and maintain daily volumes of incoming mail and packages. Report trends or anomalies to management as needed.* Customer Assistance & Tracking Support Assist customers with package inquiries, tracking requests, and status updates. * Provide clear, timely communication and resolve issues promptly.Mailroom & Dock Maintenance * Maintain a clean, organized, and professional mailroom and dock area. * Ensure supplies are stocked, equipment is functioning, and workspaces remain orderly.* Observe and enforce all safety guidelines within the mailroom and dock. * Identify, prevent, and report safety concerns or incidents to both the customer and TMG immediately.* Operational Organization: Uphold strong organizational practices, ensuring materials, tools, and documentation are properly stored, labeled, and accessible.* Workload Prioritization: Prioritize daily tasks effectively, completing all responsibilities accurately, efficiently, and within required timeframes.* Client & Vendor Communication Communicate directly with clients, vendors, and delivery partners regarding package arrivals, small‑freight deliveries, and any operational needs or exceptions.* Additional Duties Perform other tasks as assigned to support site operations, customer satisfaction, and overall service excellence.Qualifications:* Proficient in MS suite (Word, Excel, email)* Excellent communication skills (verbal, written)* Experience in mailroom, logistics, facilities, or operations leadership preferred* Strong customer service and communication skills* Able to lift up to 50Lbs* Ability to lift, move and deliver packages utilizing dollies, or palette jack as required* Detail‑oriented with strong organizational habits* Safety mindset oriented* Comfortable using tracking systems, logs, and digital toolsCommitment to safety, professionalism, and reliability* Able to prioritize tasks correctly meeting all SLAs WATCH Where Service Matters:

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