Harvesting Current Product Quality Engineer

Current Product Quality Engineer

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world. From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you're in the right place. Grow a Career. Build a Future! Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can't happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose: This role is responsible for the Current Product Quality within the Global Product Platform and acts as the Product Quality interface with Regional Quality teams for assigned model families, in this case within the Harvesting Platform. The primary focus is to ensure quick, effective technical solutions to top product issues affecting our customers.

Key Responsibilities:

• Identify, consolidate & prioritize current product quality and reliability issues coming from Regional Quality, Plant Manufacturing Quality, Supplier Quality, Early Warning Team, and through analysis of global warranty reporting tools.
• Create and maintain Quality & Reliability Roadmaps for assigned product lines to achieve product reliability (MERF F/100) and warranty cost targets (CORF ACPU).
• Drive timely resolution of correctly prioritized product concerns through the 7-step process as a key member of the Current Product Management team by ensuring clear problem statements, validated root causes, and effective solutions.
• Coordinate and lead diagnostic meetings to establish clear, thorough problem statements for new issues ahead of project start.
• Identify and develop Product Improvement Programs (field campaigns) in respect for warranty, regulatory & safety concerns.
• Forecast completion rates, identifying parts, labor, travel, and other variable expenses.
• Communicate KPI (key performance indicators) & product concern status to stakeholders.
• Assist the Platform Team in determining the strategic direction of new products in areas of field quality and reliability, fitness for use, and customer satisfaction based on current product performance.
• Assist with developing warranty budget accrual rates for current products and work with responsible new product quality contacts to set objectives on warranty for new products.
• Support discussions & risk assessments necessary during product safety reviews.
• Review technical information such as Service Bulletins, Knowledge Articles, PIP bulletins, Issue Masters, and Service News Updates (SNU).
• Support Fleet Monitoring activities for connected units and utilize Universal Control Room data to drive faster identification of issues.
• Utilize Net Promotor Score (NPS) information to ensure top customer concerns are known and properly prioritized.

Experience Required: Bachelor of Science degree in Engineering or associated technical field. 5 plus years experience with heavy equipment.

Pay Transparency: The annual salary for this role is $87,000- $133,000 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)

What We Offer: We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect. At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including: Hybrid work arrangements Savings & Retirement benefits Tuition reimbursement Parental leave Adoption assistance Fertility & Family building support Employee Assistance Programs Charitable contribution matching and Volunteer Time Off.