Contact Center Process & Quality Analyst
Arbella Insurance Group
The Arbella Contact Center Business Technician serves as a subject matter expert in a contact center regarding process, workflow, and the ownership of escalating and resolving complex issues. This role emphasizes root cause analysis, problem resolution, and continuous improvements to support internal and external customers and organizational initiatives. Candidates will identify system and process anomalies, escalate appropriately, and collaborate across departments. #J-18808-Ljbffr Arbella Insurance Group
Vacancy posted 21 hours ago
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