Customer Success Manager

Job Description

Job Description

Job Description

 

· Understand customer goals and remain alert and responsive to changing customer needs

· Provide timely and thorough feedback that addresses all customers’ questions and concerns

· Ensure customer satisfaction through all levels of communication

· Ensure all customer documentation is the most recent revision and matches the SpecCoat process documentation.

· Manage customer quote requests and coordinate re-quotes per SpecCoat guidelines.

· Maintain customer purchase orders and ensure shipments are made against the correct PO and quoted price.

· Improve and drive production schedules to meet customer requirements and delivery deadlines.

· Coordinate with cross-functional teams, including Account Managers, Engineering, Production Procurement, and Quality, to ensure timely workflow and efficient resource allocation.

· Identify potential production issues and propose solutions to minimize disruptions and delays.

· Collaborate closely with purchasing and suppliers to ensure timely procurement of materials and components to support production schedules.

· Other responsibilities assigned by the Manager

 

Qualifications:

· Proven experience in sales and account management within a manufacturing environment.

· Strong analytical skills and attention to detail.

· Excellent communication and interpersonal skills to collaborate across teams effectively.

· Ability to work in a fast-paced environment and adapt to changing priorities.

· Knowledge or experience in lean manufacturing principles and continuous improvement methodologies is a plus.

\nCompany Description

We are a precision-driven provider of conformal coating services for printed circuit boards (PCBs), proudly serving high-reliability markets including aerospace, defense, drones, and advanced technology. Our clients demand timeliness, traceability, and white-glove service—values that guide every step of our operation.

Company Description

We are a precision-driven provider of conformal coating services for printed circuit boards (PCBs), proudly serving high-reliability markets including aerospace, defense, drones, and advanced technology. Our clients demand timeliness, traceability, and white-glove service—values that guide every step of our operation.