Lead, Legal Operations and Knowledge Management

Become a part of our caring community
The Legal Operations and Knowledge Management Lead designs, implements, and improves the operational infrastructure, technology, and knowledge-sharing systems that support the legal department's efficiency and effectiveness.

The Legal Operations and Knowledge Management Lead designs, implements, and continuously improves the operational infrastructure, technology, and knowledge-sharing systems that support the legal department's efficiency and effectiveness. You will oversee legal operations functions, such as budget and vendor management, matter management, legal technology adoption, and law department metrics. These functions include measurement and ops model benchmarking to drive law department resource optimization. Additionally, your role will involve building and maintaining knowledge management systems, like precedent banks, playbooks, and research repositories. The purpose of these systems is to capture and disseminate institutional legal knowledge across the department. Advise executives to develop functional strategies (often segment specific) on matters of significance. Exercise independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision. Use independent judgment requiring analysis of variable factors and determining the best course of action.

Use your skills to make an impact

Required Qualifications

• Bachelor's degree and 9 or more years of technical experience in legal operations, knowledge management, or related legal support functions, OR a Master's degree and 5 years of relevant experience
• 7 or more years of project leadership experience
• 7 or more years of strategy leadership and execution experience
• Demonstrated experience implementing or managing legal technology, matter management, or knowledge management systems
• Proficiency analyzing legal department data, metrics and benchmarking to drive ops model and law department resource optimization
• Strong verbal and written communication skills, including experience communicating with senior and executive leadership
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• J.D., paralegal certification, or an advanced degree in a related field
• Experience with legal technology platforms (e.g., contract lifecycle management, e-billing, matter management, or document/knowledge management systems)
• Experience in the health insurance or health care industry

Additional Information

Candidates for this role must live within commuting distance of one of Humana's offices. These offices are located in Louisville, KY; Washington, DC; or Chicago, IL. We will require occasional in-office attendance.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$117,600 - $161,700 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

​
Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.