Supervisor

Supervisor Mappin & Webb Full time Ref: 20261354 Opened: 10/08/2026 Closes: 07/09/2026 Supervisor - Mappin & Webb Do you enjoy leading a team and helping customers have a great experience? Are you passionate about delivering excellent service and motivating others to achieve their best? As a Supervisor, you'll be a key support to the management team, helping to create a welcoming and professional environment for both customers and colleagues. You'll lead by example, share your experience with the team, and help drive the success of the showroom through exceptional customer service and strong sales performance. Whether your background is in retail, hospitality, leisure, or another customer-focused environment, we'd love to hear from you. About You Experience supervising, coaching, or leading a team Passionate about delivering excellent customer service Confident building relationships and supporting customers Positive, proactive approach with a willingness to learn Strong communication and people skills Able to work collaboratively as part of a team Comfortable working towards targets and team goals About Us Mappin & Webb is one of the UK\'s most established jewellery and watch retailers, with a heritage spanning over 240 years. We\'re part of the Watches of Switzerland Group, a leading luxury watch and jewellery retailer with more than 190 showrooms across the UK, US and Europe. At the heart of our business is a commitment to outstanding customer experiences, strong partnerships, and creating opportunities for our colleagues to learn, develop, and build rewarding careers. Benefits Holiday Purchase Scheme Your Birthday Off 24/7 Virtual GP and Employee Assistance Programme Share Save Scheme Generous Colleague Discounts Enhanced Maternity Pay Free Wellbeing Support and Tools #J-18808-Ljbffr