Business Analyst (Hybrid)

Business Analyst Location: Dallas, TX or Akron, OH (Hybrid) Position Summary The Business Analyst is responsible for requirements gathering, business process design, development of use cases, testing, and post‑implementation support of custom applications, Workday and 3rd‑party systems. Working with minimal direction, the analyst will handle all phases of applications system analysis and development, acting as a liaison between IT teams and internal/external customers and business teams. Responsibilities Strategy & Planning: Business analysis, systems design and project management for medium application development projects. Determine business functional requirements through a variety of interviewing and facilitation techniques. Collaborate with IT teams to develop solutions that meet the requirements given by the business. Establish project scope and objectives with the project team and project stakeholders. Develop knowledge in the change request process. Research and recommend new tools and technologies to improve project performance and quality. Grow knowledge of best practices and market trends. System Implementation: Produce and maintain project deliverables including functional requirements, detailed program specifications, and project plans. Monitor project activity, resources, and costs to keep the project within scope, timeline, and budget. Communicate project status, scope, open items, issues, and risks to the project team. Maintain accurate information in standard project‑tracking tools and project documentation. Perform unit and systems acceptance testing, as required. Enforce quality, consistency, and accuracy standards in project design, development, testing, and implementation. Participate in technical walkthroughs to validate design. Operational Management: Manage system support to identify, track, and resolve system issues with users, technical resources, and vendors. Assist in training and supporting end‑users on developed applications. Position Qualifications Bachelor’s degree in Business, Computer Science, Management Information Systems, or equivalent experience. Five years of experience designing, implementing, and supporting integrated business information application systems. Experience with the Atlassian suite (JIRA & Confluence), ServiceNow, or similar issue‑tracking systems. Experience with Workday (integrations & security) preferred. General knowledge of business process workflows. Understanding of software development life cycle concepts. Experience working with third‑party vendors. Ability to develop business requirements and technical documentation at a conceptual level for simple to medium‑complexity business functions. Enforce standards and methodologies that ensure quality, consistency, and accuracy of project design, development, testing, and implementation. Benefits & Perks Competitive healthcare, dental, and vision insurance 401(k) matching after one year of employment Generous time off plus company holidays Merchandise discount Learning and development programs #J-18808-Ljbffr Signet Jewelers Limited