Estate Host

Alpha Omega Winery Hospitality Professional

Alpha Omega is a family-owned, luxury wine estate located in the heart of Napa Valley's renowned Rutherford AVA. Known for handcrafted wines from classic red and white Bordeaux varieties and Chardonnay, we welcome an engaged community of collectors, members, and guests who value exceptional wine and meaningful hospitality.

We are seeking a hospitality-driven professional to join our Estate team and create memorable, personalized experiences for guests from around the world. The ideal candidate brings a genuine passion for wine, a natural ability to build lasting relationships, and a commitment to delivering the elevated, warm, and attentive service that defines the Alpha Omega experience.

If you are inspired by fine wine, gracious hospitality, and the opportunity to represent one of Napa Valley's distinctive wine estates, we invite you to become part of the Alpha Omega family.

Essential Functions:

• Drive wine club enrollment and deliver wine sales by providing exceptional experiences while developing strong relationships with all Alpha Omega customers
• Perform tasting room opening and closing duties
• Promote a positive and collegial atmosphere in the Tasting Room
• Greet and serve guests and provide a memorable and educational tasting experience
• Follow visitation and membership policies to ensure guest satisfaction
• Pour and serve wine to guests based on correct standards in individual and group settings
• ID guests to ensure they are of legal age to consume alcohol and monitor to prevent excessive alcohol consumption
• Ensure compliance with regulations regarding wine service
• Effectively operate the point of sale system
• Assist in maintaining the overall appearance of the tasting room
• Perform event hosting at the winery, including weekends and some weekday evenings
• Receive and stock wine and merchandise
• Other duties as assigned

Required Competencies (Knowledge, Skills, Abilities):

• Ability to stay focused and productive in a goal-driven, metrics-based environment
• Strong customer service and sales skills
• Highly organized, accurate and detail-oriented
• Demonstrates commitment to excellence and high standards
• Knowledge and ability to use a computer to accurately enter data
• Ability to safely handle wine bottles, use a wine key, coravin and other wine tasting tools
• Team-oriented sales person willing to step into a variety of tasks to contribute to the overall goal
• Excellent verbal communication skills
• Ability to communicate effectively and politely with the public and with dissatisfied customers
• Knowledge of wines and wine production
• Strong organizational skills with the ability to multi-task
• Friendly, dynamic and genuinely enthusiastic about wine
• Ability to manage changing priorities with enthusiasm
• Ability to solve practical problems and deal with a variety of concrete variables
• Ability to maintain a positive work atmosphere by communicating effectively with guests and co-workers
• Ability to work varying shifts/days of the week, including weekends and holidays
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to show up on time and ready to work at the start of each shift

Minimum Qualifications:

• 2+ years in luxury hospitality, fine dining, luxury hotels, premium wine, private clubs, luxury travel, or other high-end client-facing environments
• Comfortable working with CRM and POS platforms (Commerce7 and Tock experience is a plus)
• Must be at least 21 years of age
• Responsible Beverage Service training certificate

Essential Physical Requirements:

• The ability to work in a constant state of alertness and in a safe manner at all times
• Occasional use and operation of computer and other office equipment and the ability to stand or sit at a workstation for long periods of time
• The employee is required to frequently walk, climb stairs, squat, bend, lift, twist, pull, push, carry, grasp, reach and stoop as needed, and to repeatedly lift and carry items up to 50 pounds
• The employee must have the hand/eye coordination and agility required to pour, carry and serve beverages in carafes, bottles or in fragile glassware such as a wine glass
• The employee must be able to walk at least 40 yards over uneven ground between work locations
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision

Compensation: $22.00 - $26.00 Commissions + Tip Line and Cash Gratuities + Wine Club Signup Bonus Structure; Compensation will be determined by candidate experience and skills.

Benefits: Health Benefits Medical, Dental, Vision, Disability & Life Insurance 401K with employer match Generous time off including vacation, holidays and floating personal days Paid volunteer time Learning & Development opportunities Wine discounts Staff wine allocation

Alpha Omega Winery is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.