PT/FT Billing Administrative Assistant

Job Description

Job Description

Position Summary: The Billing Administrative Assistance/Patient Advocate position is responsible for managing patient accounts related to emergency room visits. The patient advocate role involves answering patient calls and messages regarding billing questions or customer service questions/complaints with a focus on delivering excellent customer service.  This position will include administrative duties as assigned by the billing director.  The ideal candidate will have strong Adobe PDF and Microsoft Word/Excel skills with the ability to multi-task.  Knowledge of patient billing and collections for medical services and understanding explanation of benefits from insurance carriers preferred. 

Work Location: This is an onsite position at our corporate office in Mansfield, Texas .

Responsibilities:

• Review and confirm the accuracy of patient demographic and insurance information for billing purposes. 
• Patient Billing and Collections: Generate patient statements, respond to billing inquiries, explain charges and insurance coverage, set up payment plans, and initiate collections procedures when necessary. 
• Liaise with patients, the billing company, insurance companies, and other departments to resolve billing-related issues, provide necessary documentation, and facilitate effective communication regarding claims and reimbursements. 
• Ensure compliance with HIPAA and other regulatory requirements in all billing and collection activities. 
• Compile and analyze billing data, generate reports on key performance indicators (KPIs), and assist in monitoring revenue cycle performance. 
• Rectify internal Electronic Health Record (EHR) data errors in the billing system to ensure accurate reporting metrics. 
• Review failed payment plans, attempt revenue recovery, and report metrics monthly. 
• Generate invoices for corporate accounts. 
• Process incoming mail and make daily deposits.
• Perform miscellaneous job-related duties as assigned. 
• Knowledge in CPT Codes preferred.
• Other duties as assigned

  Qualifications and Requirements:

• High school diploma or equivalent (associate or bachelor's degree preferred).
• Minimum of 2 years’ experience in customer service or patient advocate position.
• Proficiency Microsoft Office applications.
• Proficiency in Microsoft Excel, including creating spreadsheets, using formulas, and analyzing data.
• Strong attention to detail and accuracy.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team, managing multiple priorities and deadlines.
• Knowledge of healthcare compliance regulations, including HIPAA.
• Familiarity with electronic health record systems and medical terminology.
• EOB knowledge, preferred
• Knowledge of insurance plans, policies, and claim submission, a plus

Essential Job Functions : Every effort has been made to make the job description as complete as possible. However, it in no way states or implies that these are the only duties that will be required in this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is a logical assignment to the position.