Call Center Operations Lead — Hybrid, Mission-Driven
New York Psychotherapy and Counseling Center (NYPCC)
NYPCC in New York is seeking an Assistant Call Center Manager to lead daily operations, ensure service levels, and deliver an exceptional client experience across the call center. Hybrid schedule Mon-Fri 9:00 AM - 6:00 PM. The role emphasizes staff coaching, performance evaluations, scheduling, and process improvements, with a focus on bilingual Spanish communication and continuous improvement in a mission-driven mental health environment. #J-18808-Ljbffr New York Psychotherapy and Counseling Center (NYPCC)
Vacancy posted 4 days ago
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