Operations Manager, Outbound

Position Summary The Outbound Manager manages and coordinates the outbound logistics of an individual client location under supervision of the General Manager. They partner with current motor carriers and a pipeline of potential motor carriers to maintain client capacity. This position conducts operational analyses, and audits current outbound procedures to monitor and improve the efficiency of operations and client satisfaction. The Outbound Manager supervises a team comprised of Assistant Outbound Managers and Operations Coordinators. Customer Focus Drive for Results Ethics and Values Problem Solving Functional/Technical Learning Managing and Measuring Work Timely Decision Making Developing Direct Reports & Others Delegation Motivating Others Essential Duties and Responsibilities The essential functions include, but are not limited to the following: Responsible for consistently meeting and exceeding client service goals Driving, maintaining, and evangelizing the Company culture, purpose, and core beliefs through hands‑on training, effective onboarding, and selection of new Extra Milers within the location Oversee the daily outbound operations of a location and its various components, ensuring compliance with company, client, local, state, and federal policies and regulations Assist with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient and safe operation of the location Oversight and accountability for weekly operator settlements based on set agreements to include back charge process and supplementation assessments Supervises personnel including work allocation, training, and problem resolution; evaluate performance and make recommendations for personnel actions; motivate employees to achieve peak productivity and performance Maintains a professional appearance always, while setting an example for employees alike Ensures daily stand‑ups with service providers and teams are conducted consistently, ensuring performance rankings are accurate and updated daily, following standard Company operating procedures Interpret and share location KPIs with key stakeholders Partner with motor carriers to facilitate compliance and capacity for the client Supervise the motor carrier check‑in process at the start of each day Advise Extra Milers on safety, security, employee relations, scheduling, training, grievances, and the like; ensuring employees and supervisors comply with company policies and administering practices in fair and equitable manner Hiring, training, developing, and appraising staff effectively; taking corrective action as necessary on a timely basis and in accordance with company policies Maintaining the upkeep and maintenance of all assigned assets, both from RLX and the client Perform other work‑related duties as assigned Minimum Qualifications (Knowledge, Skills, and Abilities) High School Diploma/GED or equivalent required (Bachelor's degree in a relevant field of study, or equivalent combination of education and experience strongly preferred) 2-4 years of distribution, and/or supply chain operations with at least 2 years of managerial experience preferred Must be proficient in Microsoft Office suite, specifically Excel Ability to complete work in a timely, accurate, and thorough manner Effective verbal and written communication skills Ability to exhibit a professional demeanor when dealing with conflict Ability to coach and develop employees Must have reliable transportation to commute to the workplace and attend client meetings as necessary. This may involve traveling to various locations within the specific region for the client. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move, stand, and bend for long periods of time. Additionally, this role requires the ability to communicate effectively with coworkers and outside stakeholders in person and frequently utilize computer‑related messaging. The employee is required to maneuver about the work areas and move/manipulate various objects. This position may require extended work hours and travel. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Riverstone Logistics also complies with the Immigration Reform & Control Act and E-Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request. #J-18808-Ljbffr Riverstone-Logistics