Service Advisor

Automotive Service Advisor – Experienced

Johnson Brothers Ford is seeking an experienced Automotive Service Advisor to join our Main Service Drive team. We're looking for a motivated professional who understands dealership service operations, communicates effectively, and takes ownership of the customer experience.

This is an opportunity for a results-driven advisor who enjoys building customer relationships, identifying service needs, and earning compensation based on individual performance.

What You'll Do

• Greet customers promptly and professionally, establishing trust from the beginning of each service visit.
• Listen to customer concerns and accurately document vehicle symptoms and repair requests.
• Review vehicle maintenance history and recommend appropriate maintenance and repair services.
• Prepare accurate estimates for labor and parts, clearly communicate recommendations, and obtain customer authorization.
• Coordinate with technicians and monitor repair progress to ensure timely service completion.
• Proactively communicate with customers regarding vehicle status, repair recommendations, and completion timelines.
• Review completed repair orders for accuracy and clearly explain work performed and associated charges.
• Build long-term customer relationships through transparency, professionalism, and consistent follow-through.
• Contribute to department sales, productivity, and customer satisfaction objectives.

What We're Looking For

• Previous automotive dealership Service Advisor experience; Ford dealership experience is a plus.
• Minimum of one year of experience in an automotive service department.
• Strong automotive knowledge and an understanding of maintenance and repair processes.
• Proven ability to recommend and sell appropriate services while maintaining customer trust.
• Excellent communication, organization, and problem-solving skills.
• Ability to manage multiple repair orders and customer priorities in a fast-paced environment.
• Proficiency with dealership computer systems and willingness to learn new technology.
• A demonstrated commitment to customer satisfaction, personal accountability, and professional integrity.

Compensation & Benefits

• Competitive, performance-based compensation that rewards motivated, results-driven professionals. Earnings are tied to individual performance.
• Employer funded health insurance.
• Dental and vision insurance, life insurance, and long-term disability benefits.
• 401(k) with dealership match.
• Employee savings assistance.
• Paid time off and sick leave.
• Employee appreciation events and dealership-provided lunches.

Why Johnson Brothers Ford?

Johnson Brothers Ford has been family-owned and operated since 1982. We're an 11-time Ford President's Award winner, with an average employee tenure of more than 10 years.

We're committed to doing business the right way, building lasting customer relationships, and providing an environment where motivated professionals can succeed.

Our core values—Urgency, Growth, Respect, Attention to Detail, Integrity, and Teamwork—guide how we serve our customers and work together.

If you're an experienced Service Advisor who takes pride in your performance and the customer experience, we'd like to hear from you.

Johnson Brothers Ford is an equal opportunity employer.