Front Desk / Customer Service Agent
Hyatt Hotels
Front Desk Agent
Full-Time 3PM-11PM
What You'll Do
A Front Desk Agent will provide the highest quality of service to the guest, anticipating and exceeding their expectations
Check the guest in and out efficiently and in a friendly manner
Understand and consistently follow all cash handling and accounting procedures including the hotel credit and check cashing procedures
Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, and hotel surroundings
Assist in maintaining the cleanliness of the lobby and entrance
Ensure security and confidentiality of all guest and hotel information
Effectively respond to and resolve guest concerns or complaints
Perform other duties as assigned
What You'll Bring
Strong communication skills
A passion for customer service
The ability to be flexible and adapt to any situation
A desire to work as part of the front desk team
An outgoing personality with a positive attitude
Previous hospitality experience always helps, but not required
The ability to stand and move at a fast pace for long periods of time. Working long hours may also be required based on business needs. Must be available to work weekends and holidays as necessary
Hyatt HotelsVacancy posted 2 days ago
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