Office Assistant & Customer Support Representative (Bilingual)

Job Description

Job Description

Office Assistant & Customer Support Representative (Bilingual English + Mandarin)

 

Location: On-site(Office-based), Monterey Park

Employment Type: Full-time

About the Role

We are seeking a reliable, detail-oriented Office Assistant & Customer Support Representative to support daily office operations and deliver high-quality customer service across multiple communication channels.

This role is ideal for someone who is bilingual in English and Chinese , comfortable handling both administrative responsibilities and customer-facing communication, and capable of working closely with China-based teams to ensure smooth operations and excellent customer experiences.

 

A bachelor’s degree is not required . Candidates with a 2-year college education or equivalent work experience are welcome to apply.

Key Responsibilities

Office Administration & Operations

• Manage daily office administrative tasks, including:
• • Office cleaning coordination
  • Office supplies and refreshments purchasing
  • Stationery and consumables inventory management
  • Courier and shipping coordination (FedEx / UPS / USPS)
  • Utility and service account management (office lease, water service, telecom, etc.)
• Handle invoices, receipts, and administrative expenses in coordination with the accounting team
• Assist with time tracking and monthly work-hour reporting
• Coordinate business travel arrangements, including flights, hotels, transportation, and business dining
• Communicate with property management and service vendors as needed

Customer Support & Service

• Respond to customer inquiries via:
• • Phone calls
  • WhatsApp
  • Text messages
  • Tidio (live chat)
  • And some other channels as required
• Provide timely, professional, and friendly customer support regarding products, orders, returns, and general inquiries
• Collaborate closely with China-based product and operations teams to resolve customer issues
• Track and follow up on customer cases to ensure proper resolution and customer satisfaction

Qualifications

Required

• Bilingual proficiency in English and Chinese (spoken and written)
• Strong communication and customer service skills
• Good organizational skills and attention to detail
• Comfortable using computers, online tools, and basic office software
• Ability to manage multiple tasks and follow established procedures

Preferred (Nice to Have)

• Experience in office administration, customer support, or operations roles
• Familiarity with tools such as Amazon, FedEx/UPS, Expedia, or CRM/chat systems (e.g. Tidio)
• Experience working with international or cross-border teams
• College degree (2-year or 4-year), though not mandatory

Compensation & Benefits

• Hourly pay: $18–$25 , depending on experience and demonstrated capabilities
• Opportunities for performance-based growth and increased responsibility
• Structured onboarding and clear operational documentation
• Exposure to both U.S. office operations and international team collaboration

How to Apply

Please submit your resume along with a brief introduction (in English or bilingual) outlining your relevant experience and availability.

\nCompany Description

ADM Tech LLC is the U.S. headquarters of a global e-commerce group specializing in more than 20 strong-performing brands on Amazon, DTCs and brick-and-motar sales. While the parent group company in China has been established since 2015, ADM Tech LLC has been founded in 2021 for its oversea expansion and development.

Company Description

ADM Tech LLC is the U.S. headquarters of a global e-commerce group specializing in more than 20 strong-performing brands on Amazon, DTCs and brick-and-motar sales. While the parent group company in China has been established since 2015, ADM Tech LLC has been founded in 2021 for its oversea expansion and development.