Project Coordinator

Job Description

Job Description

System Integrations is seeking to add an enthusiastic member to our Project Coordination team.

About the Role

System Integrations, LLC is hiring a Project Coordinator to be the logistical backbone of our project teams. You make sure the right people are in the right place at the right time, with the right information, so our field technicians can work efficiently and our customers get a timely, high-quality physical security implementation.

You will sit on the Project Planning and Implementation team and work daily with Project Managers, Project Engineers, Project Leaders, field technicians, and customers. If you are organized, calm under pressure, and take pride in follow-through, this role is built for you.

What You Will Do

Success in this role is measured by five outcomes:

Scheduling: Build and maintain a two-week forward schedule for technicians that is 95% accurate, and a tentative one-month schedule for every project team. No team is double booked or left without work. You finalize schedules one to two weeks out in partnership with each Project Manager.

Customer communication: Make sure 100% of customer-facing communication meets our quality standards, is logged in our operations management system, and goes out on the right cadence. That includes kickoff updates (internal and external), regular written progress updates, and a satisfaction survey at the close of every project.

Technician accountability: Keep at least 90% of technicians arriving on time, logging their time daily without reminders, and writing notes that update the customer and support labor billing. You audit notes daily, check GPS arrival and departure times each morning, and address or escalate any issue by 10 AM.

Project boards: Keep the project and service dashboards 100% accurate. You review start and end dates, status, and ticket assignments daily, and keep billing hours, notes, and communications current on every ticket through check-in calls with technicians and managers.

In-progress project issues: Create and assign an issue ticket, with a complete description, to the responsible Project Manager for every field issue or Site Owl flag that can't be resolved on site. You review open issues daily for follow-up and progress.

What You Bring

Technical skills

Working knowledge of physical and electronic security systems (access control, video surveillance, alarms)(Helpful, not required)

Enough systems familiarity to spot basic service issues and coordinate between field technicians and customer stakeholders

Experience scheduling and dispatching across multiple teams with competing needs, and optimizing technician time across routes and projects

Comfort with project and service management tools such as ConnectWise, Site Owl, and Smartsheet for tracking, documentation, and reporting

A sharp eye for quality: customer deliverables are accurate, complete, and filed where they belong

Personal strengths

Clear direction: You take instructions from Project Managers, Account Managers, and clients, and turn them into clear next steps for the team.

Excellent communication: Your writing is professional, and you are kind, calm, and composed with teammates and customers.

Customer-first mindset: You set clear expectations, listen closely, and follow through on every commitment.

Data discipline: You are quick and accurate in finding and recording information in our systems.

Time management: You are punctual, available promptly for on-call needs, and reliable on daily, weekly, and monthly deadlines.

Our Values and How to Apply

We hire people who live our core values: Pursue Excellence, Never Settle, Here to Serve, Own the Outcome, and Enjoy the Ride. If those describe how you already work, you will fit in well here.

This role gives you a direct hand in how smoothly our projects run. Your work keeps technicians productive and customers informed, and it makes the Project Managers you support more effective.