Claims Business Analyst

At Frontline Insurance, we are on a mission to Make Things Better, and our Claims Business Analyst plays a pivotal role in achieving this vision. We strive to provide high quality service and proactive solutions to all our customers to ensure that we are making things better for each one. What makes us different? At Frontline Insurance, our core values – Integrity, Patriotism, Family, and Creativity – are at the heart of everything we do. We’re committed to making a difference and achieving remarkable things together. If you’re looking for a role, as a Claims Business Analyst where you can make a meaningful impact and grow your career, your next adventure starts here! Our Claims Business Analyst enjoys robust benefits: Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term). Financial Security: 401k Retirement Plan with a generous match. Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members. What you can expect as a Claims Business Analyst: Analyze claims data to identify trends, patterns, anomalies, and root causes impacting claim severity, leakage, cycle time, re-open rates, expense management, and customer satisfaction. Partner with Claims Operations, Quality Assurance, SIU, Finance, and leadership to translate business questions into analytical requirements and success metrics. Develop actionable insights and recommendations to improve claims handling practices, reduce operational risk, and enhance efficiency across the claims lifecycle. Monitor emerging trends in claims performance and proactively communicate insights, risks, and opportunities to claims leadership. Perform detailed analysis to identify cost drivers, operational inefficiencies, and opportunities for process optimization. Present findings and recommendations to both technical and non-technical audiences, tailoring communication to adjusters, managers, and executives. What we are looking for as a Claims Business Analyst: Bachelor’s degree in Data Analytics, Statistics, Mathematics, or related field. 5+ years of experience in data analysis, preferably in insurance or claims operations. Proficiency in SQL, Excel, and data visualization tools (e.g., Power BI, Tableau).

Why work for Frontline Insurance? At Frontline Insurance, we’re more than just a workplace – we’re a community of innovators, problem solvers, and dedicated professionals committed to our core values: Integrity, Patriotism, Family, and Creativity.

We provide a collaborative, inclusive, and growth-oriented work environment where every team member can thrive. Frontline Insurance is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.