Senior Technical Program Manager, Privileged Access Management

Senior Technical Program Manager, Privileged Access ManagementKeeper Security is hiring a Senior Technical Program Manager to drive execution across Keeper's Privileged Access Management portfolio. This is a 100% remote position, with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL or El Dorado Hills, CA metro areas.Keeper's cybersecurity software is trusted by millions of people and thousands of organizations globally. Join one of the fastest-growing cybersecurity companies and help turn PAM roadmap priorities, customer needs and technical initiatives into successful product outcomes.As a Senior Technical Program Manager for KeeperPAM, you will drive execution across product initiatives, customer-impacting issues and roadmap commitments throughout the broader Privileged Access Management portfolio. This role is focused on turning product priorities into coordinated execution. You will work closely with Product Management, Engineering, QA, Support, Solutions Engineering and customer-facing teams to manage dependencies, resolve blockers, track delivery and ensure high-priority initiatives move from planning through release. You will also play a key role in coordinating complex customer issues that require involvement across multiple technical teams. The ideal candidate is highly technical, comfortable working directly with engineers and able to bring structure, accountability and visibility to complex initiatives without owning the underlying product strategy.Responsibilities include:Drive execution of roadmap initiatives across the KeeperPAM portfolio, including secrets management, secure remote access, endpoint privilege management, discovery, machine identity and related capabilitiesTranslate product priorities into clear execution plans, milestones, dependencies and cross-functional workstreamsPartner closely with Product Management and Engineering leadership to ensure roadmap initiatives progress from requirements through development, QA and releaseCoordinate complex customer-impacting issues across Engineering, Support, Solutions Engineering, Product and other technical teamsLead cross-functional efforts to identify root causes, define action plans, establish ownership and drive high-priority customer issues to resolutionTrack engineering dependencies, technical risks, blockers and delivery status across multiple concurrent initiativesMaintain clear visibility into roadmap execution, release readiness and customer commitments for leadership and stakeholder teamsFacilitate technical discussions and ensure decisions, dependencies and follow-up actions are clearly documented and assignedCoordinate release planning, validation, readiness reviews and handoffs across Product, Engineering and QA teamsIdentify process gaps that create delivery friction and work with teams to improve execution, communication and operational efficiencySupport prioritization discussions by providing clear information on dependencies, delivery risk, engineering capacity and customer impactDevelop and maintain program metrics, status reporting and dashboards that provide visibility into roadmap progress and issue resolutionUse AI-enabled tools such as Claude, ChatGPT or similar platforms to improve technical analysis, documentation, issue summarization, status reporting and workflow efficiencyRequirements include:5+ years of experience in technical program management, engineering program management, technical project leadership or a related role within SaaS, cybersecurity or enterprise softwareStrong technical understanding of software development, APIs, cloud infrastructure, integrations and modern enterprise application architecturesExperience driving complex software initiatives across Product, Engineering, QA and customer-facing teamsDemonstrated experience managing multiple technical workstreams, dependencies, risks and delivery timelinesExperience coordinating complex customer escalations or production issues involving multiple engineering teamsAbility to read and understand technical requirements, architecture discussions, logs, API documentation and engineering tradeoffsStrong understanding of Agile software development, release management and software delivery processesAbility to communicate effectively with engineers, product leaders, executives and customer-facing stakeholdersProven ability to bring structure and accountability to ambiguous or rapidly changing technical initiativesStrong organizational, prioritization and problem-solving skillsAbility and willingness to use AI-enabled tools effectively for technical analysis, documentation, issue management and program executionBachelor's degree in Computer Science, Engineering, Information Systems, Business or a related field, or equivalent practical experiencePreferred Qualifications include:Experience working with privileged access management, identity security, secrets management or cybersecurity productsExperience supporting enterprise customers with complex technical deployments or escalationsFamiliarity with cloud platforms, APIs, authentication, DevOps workflows and enterprise integrationsExperience with secrets management, secure remote access, machine identity or endpoint privilege managementPrevious experience as a software engineer, solutions engineer, technical support engineer or other technical practitionerExperience working in a high-growth SaaS or cybersecurity environmentBenefits include:Medical, Dental & Vision (inclusive of domestic partnerships)Employer Paid Life Insurance & Employee/Spouse/Child Supplemental LifeVoluntary Short/Long Term Disability Insurance401K (Roth/Traditional)A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc.)Above-market annual bonusesKeeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.