Customer Service Specialist

Job Description

BRAND VALUES

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Orbea exists to create and manufacture unique bikes to inspire riders who share our passion for cycling and our belief in a fair society.

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POSITION DESCRIPTION

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We are looking for a full-time Customer Service Specialist. You are passionate about excellent and timely customer service, and will be supporting our dealer network, sales representatives and consumers. You will be working in a dynamic team based in the Orbea USA office, and working jointly with our global Customer Service Team based in the Basque Country, in Spain.

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KEY RESPONSIBILITIES

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• Answer dealer, sales representatives and consumer enquiries by phone and email
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• Process and update orders
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• Dealer account administration support
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• Internal sales support
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• Provide B2B assistance to dealers and sales representatives
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REQUIREMENTS

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• Knowledge of French will be highly valued
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• Two (2) years of Customer or Dealer Services experience
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• Customer focused
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• Excellent communication skills
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• Experience with G-Suite preferred (but not required)
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• Experience in the cycling / outdoor industry preferred (but not required)
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BENEFITS

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• Hybrid position, with up to one WFH day each week
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• Be part of a global and growing company, committed to innovation and design. Work in a dynamic team in the world of cycling
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• Competitive salary
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• Health and dental insurance coverage,
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• Access to special offer for Orbea products
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