Patient Advocate

Patient Advocate

Fast Pace Health strives to provide a best in class patient experience in every interaction. We are seeking a highly-skilled, experienced Patient Advocate to join our growing team. Our ideal candidate will be deeply committed to nurturing our Fast Pace mission of teamwork, communication, empowerment and quality care in a friendly and encouraging environment.

Fast Pace Health aims to push for a new vision of healthcare in rural communities that will consist of an array of different services. We are changing the delivery of healthcare in these rural areas by integrating excellent patient care, education, accessibility, and community service, in a way that puts the patient's needs first and improves the health status of our communities.

Why Choose Fast Pace Health?

Fast Pace Health is a growing company! You will have the support and mentoring you need to become the best Patient Advocate you can be! We will help you grow your professional goals, and can offer you a rewarding career path. We work as a dynamic team to surpass our business goals by ensuring our patients receive the best care possible in a positive environment. We offer competitive compensation and benefits such as holiday pay, PTO, medical, dental, vision and work-life balance, to name a few.

Responsibilities

In a way, that best supports our values, the responsibility of a Patient Advocate will be to ensure patients and customers/clinics receive a quick and accurate response to inquiries related to their health insurance plans and services provided as well as coordinating the collection on patient accounts receivables when patients/clinics reach out to the Support Office. The Patient Advocate will provide effective customer service for all internal and external customers by using excellent, in-depth knowledge as well as communicating effectively with team members and strong customer service.

What You Will Do:

• Assist patients by helping them decipher benefit plan documents, explaining their benefits, explaining the applicable benefit plan policies and/or procedures, and referring them to the appropriate service representatives if additional steps are required.
• Resolves eligibility-related discrepancies for patients and clinics, by updating the practice management system with the correct information.
• Acts as a liaison between the patient and internal department for Fast Pace.
• Escalates issues of increased complexity to Team Lead and Manager of Claims Review & Adjudication, according to the department/company standards.
• Documents patient communications in the client management services tool according to the department standards.
• Assist patients & clinics with benefit claims resolution by coordinating with the collections team to escalate the claim for further research and completion.
• Accepts payments from patients on their accounts. Will assist our clinics with deleting and researching payment errors.
• Negotiates payment plans with patients based on department standards for resolution of past due balances.
• Communicates and performs necessary follow-up with patients, clinics, and internal departments regarding outstanding issues.

Experience Requirements and Preferences

Education: High School Diploma or its equivalent

AND

Experience: At least 1+ year of experience in customer service, preferably in healthcare

Education Requirements

High School Diploma or Its Equivalent

Compliance

Fast Pace Health is committed to the principle of equal employment and creating an inclusive environment for the benefit of our employees, our patients, and our communities. We are an equal opportunity employer and welcome job applications from qualified individuals without regard to race, creed, color, ancestry, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, veteran status, marital status, parental status, genetic information or any other legally protected characteristics or conduct.