REGIONAL VICE PRESIDENT OF OPERATIONS

Regional Vice President, Operations

The Regional Vice President, Operations for the medical group will be focused on the operations of the Eastern market and will direct and oversee all operations, both administrative and clinical services, for more than 160 physician offices, supporting 600+ providers.

The VP is expected to work in a dyad concept with the Regional Medical Director to provide the leadership, direction, and technical expertise to support clinic operations, support components of the acquisition process, and front-end revenue cycle activities. Integral to success in this position, the VP must focus on the needs of our provider partners as well as effectively collaborate with hospital service line leaders and clinical personnel to ensure the success of each clinical operating unit in a manner that supports the overall strategy of the system. The VP is responsible for the development, implementation, and execution of a cohesive operational infrastructure that provides for an exceptional patient experience and service excellence for the referring providers. Success in this position will be evidenced by the achievement of budget targets, physician engagement, service excellence, and overall strong financial results. Assures that all regional medical group activities are consistent with the mission and vision, focusing on key operations goals, that support efficient practice operations and high-quality patient and provider satisfaction, through exceptional customer service and patient care.

The Vice President, Operations is expected to create a strong team-oriented culture committed to patient-centered customer service, personal accountability, and regulatory compliance.

Responsibilities

Responsible for directing the overall practice/clinic operations that support the strategic objectives specific to the Eastern region. Key focus on implementing strategies relating to developing and managing a strong provider network that ensures consistent and standardized processes for quality clinical services, leading to an exceptional patient experience. Strategies will create an environment that fosters positive physician, patient, and employee relationships. The incumbent is responsible for developing the infrastructure required to support the variety of service line initiatives associated with specialty care physicians and the overall success of the medical group. The position continually evaluates clinic processes and procedures; and recommends improvements to clinical work standards, skill mix, patient and clinical workflow, appointment scheduling protocols, hours of operation, and other changes that will enhance patient satisfaction, improve service to referring physicians, and improve the financial success of each clinic.

Responsible for integrating the practice operations for primary care, medical and surgical specialists whose practices may be acquired in the Eastern region. From an operational perspective, participates in the planning and launching of acquisitions to ensure a seamless transition for patients, physicians, and employees. Works to achieve cultural integration. Manage the system brand by exporting the culture of service excellence and standardized care.

Identifies gaps in network composition, services, or systems that ultimately negatively impact compliance, financial, and/or relationship outcomes. Researches, evaluates, and provides guidance on operational short-falls within practices; works to resolve the short-falls. Works with Chief Operating Officer, the group, and staff to support and sustain performance improvement efforts.

Engage along with the Regional Medical Director with the physicians, staff members, and other key stakeholders in creating a culture that focuses on the needs of the patient and the needs of the referring physician, as part of a continuum of care provided in the right place, at the right time by the right provider.

Works with regional hospital service line leaders to evaluate service expansion and growth opportunities. Key focus will be promoting the culture that embraces the market and extends the brand within the region and in alignment with overarching goals. Executes plans to achieve desired growth.

Works with Regional Operations Directors to develop individual practice goals, uniform policies/procedures, and assurance of budget compliance for clinic operating units. Acts as a mentor, resource, and support for direct reports to ensure strong communication resulting in an environment of encouragement and accountability. Creates a culture of being proactive versus reactive. Directs and guides each Operations Director on his or her individual practice budgets to ensure the best possible financial outcomes and practice management.

Works collaboratively with the COO to improve clinic and service line operating margins, monitor provider productivity, and allowed/paid time off, compensation, and revenue by location to minimize the hospital subsidization required for continued operations.

Develops strategies and leads the execution of site-specific action plans for promoting and adopting standard policies, processes, and operational changes required to move in new directions (readiness for electronic health records, integrated delivery system with accountability for healthcare delivery). Develops and communicates efficient and effective departmental policies and procedures contributing to standardization.

Leads standing meetings and related work efforts for regional managers and clinic managers. The goal is the effective and efficient transfer of information and staff development. Promote and foster the development of a common and collaborative culture that encourages involvement and belonging, connection to the community, and recognition for exceptional performance.

The VP must establish personal goals on an annual basis and share their goals with colleagues, leaders, and direct reports. Working in collaboration with their direct reports, ensure that they establish annual goals. Facilitate the establishment of interim goals. New employees should receive 90-day goals developed by their immediate supervisor.

Responsible for the efficient and meaningful use of meetings designed for physician and staff communication. Practice Operations Council (POC) meetings should be a primary means of engagement for the physicians and providers in the region. POC meetings are a critical component of physician engagement, and the VP should be involved in developing the agenda. Work as staff to the POC as required.

The VP must set clear expectations for accomplishments and give clear direction as to what level of approval is needed, so that their staff (regional directors, practice managers, and others) will become confident in their ability to perform at the desired level. Everyone should understand what is important and what is expected at each level. VP must provide the focus required to move the organization to the next level.

Candidate Requirements

MBA/MHA preferred – Business-related expertise may be substituted for advanced degree.

A minimum of 8 - 12 years of increasingly responsible management experience in large physician organizations is strongly preferred. Experience with hospital-owned or sponsored physician networks is ideal.

Experience in physician practice acquisition and integration, as well as practice development preferred.

Compensation

A compensation package will be designed to attract outstanding talent and will include a base salary, bonus, and an attractive benefits package.

Contact

Tracy Wolfe, Managing Partner

Zingaro, Fidler, Wolfe & Company

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