Key Account Manager

Key Account Manager

Austin, Texas (Head Office) - C-Connex

Help Build the Fiber Infrastructure Powering the World’s Largest Data Centers and Global Telecommunications Networks

C-Connex is expanding in Austin and we’re looking for driven individuals who want to help build the fiber infrastructure powering the world’s largest data centers and global telecommunications networks . Our team designs and manufactures high-performance fiber optic panels and cable solutions used in hyperscale data centers, AI infrastructure, and next-generation telecom networks .

From our new Austin headquarters , we support some of the world’s largest technology companies, cloud providers, and infrastructure builders. This role is a unique opportunity to work directly with leading technology companies, learn the engineering and infrastructure behind modern digital networks, and grow your career in one of the fastest-growing sectors of the global technology industry.

Learn more about C-Connex:

The Opportunity

We are looking for a motivated Key Account Manager who is curious, proactive, and eager to learn quickly in a fast-growing technology environment.

This is a national role supporting customers across the United States and working closely with engineering, manufacturing, logistics, and sales teams to deliver high-performance fiber infrastructure solutions.

The ideal candidate will be someone who enjoys understanding technology, asks questions, takes initiative, and is motivated to build deep knowledge in fiber optics, telecommunications, and data center infrastructure .

You will play a key role in supporting customers, coordinating internally across departments, and helping drive growth with major technology and infrastructure companies. The role will also work closely with the Sales team, CEO, and COO to support the development and growth of key customer relationships.

What You’ll Be Doing

• Support customers and the external sales team with product inquiries, technical information, and project coordination
• Prepare quotes, proposals, and order documentation for fiber optic panels, cable assemblies, and connectivity solutions
• Work closely with engineering teams to ensure customer requirements are clearly understood and delivered
• Communicate directly with customers to understand project needs and provide responsive support
• Coordinate with logistics and supply chain teams to ensure projects are delivered efficiently and on time
• Maintain accurate records and track opportunities within CRM systems
• Assist in supporting large infrastructure deployments involving data centers, hyperscale cloud operators, and telecom providers
• Ensure strong attention to detail when managing customer specifications, orders, and project documentation
• Continuously develop knowledge of fiber optic infrastructure and modern network environments
• Proactively identify opportunities to support customers and improve processes
• Assist leadership in supporting and growing strategic customer relationships

What You’ll Learn

This role offers the opportunity to gain hands-on exposure to one of the fastest-growing sectors in technology infrastructure.

You will learn about:

• Fiber optic systems used in hyperscale data centers
• Infrastructure supporting AI and cloud computing platforms
• Telecommunications network architecture
• Engineering and manufacturing of fiber connectivity solutions
• Logistics and supply chain operations supporting infrastructure builds
• Customer project management across large-scale technology deployments

Who You Are

We are looking for someone who is:

• Motivated and self-driven
• Able to learn quickly and absorb technical knowledge
• Naturally inquisitive and willing to ask questions to understand problems
• Comfortable communicating with customers and internal teams
• Detail-oriented with strong organizational skills
• Proactive and willing to take action rather than waiting for direction
• Interested in technology, telecommunications, data centers, or AI infrastructure
• Able to operate effectively in a fast-moving and highly fluid environment
• A collaborative team player who enjoys working across departments

An interest or background in technology infrastructure, telecom, networking, or engineering is a strong plus but not required.

Additional Opportunities

• Work with some of the largest technology and data center companies in the world
• Gain exposure to the infrastructure powering AI and hyperscale cloud platforms
• Collaborate with engineering, manufacturing, logistics, and leadership teams
• Develop deep knowledge of fiber optic technology
• Potential opportunities for national travel
• Strong career growth opportunities within a rapidly expanding company

Our Culture

At C-Connex, our culture is built around strong core values:

• Honesty – transparency and accountability in everything we do
• Humility – openness to feedback and continuous improvement
• Empathy – understanding the challenges faced by our customers and team
• Hard Work – dedication to achieving our goals
• Action – delivering results through ownership and execution

We believe the best teams are built by people who take responsibility, stay curious, and work together to solve complex problems.

Location

Austin, Texas

Head Office

This role supports customers across the United States and may include occasional national travel .