Client Care Coordination Specialist

Job Description

Job Description

Benefits:

• Competitive salary
• Training & development
• Paid time off

Position Summary
The Client Care Coordination Specialist serves as a vital liaison between patients, caregivers, referral sources, and the clinical team. This role is responsible for coordinating patient intake, scheduling home health services, managing referrals, and ensuring exceptional customer service throughout the care process. The ideal candidate is organized, compassionate, detail-oriented, and experienced in healthcare administration and home health operations.
Key Responsibilities
Client Intake & Admissions

• Process incoming patient referrals in a timely and professional manner
• Verify patient eligibility, insurance coverage, and authorization requirements
• Coordinate admissions, onboarding, and start-of-care scheduling
• Manage patient intake workflow, data entry, and electronic documentation
• Maintain accurate and confidential patient records in compliance with HIPAA regulations

Scheduling & Care Coordination

• Coordinate caregiver and clinical staff schedules to ensure proper patient coverage
• Manage patient admissions, transfers, rescheduling, and discharges
• Communicate schedule changes promptly with patients, caregivers, and clinical staff
• Monitor staffing coverage and assist with resolving scheduling conflicts
• Support continuity of care through effective coordination and follow-up
• Other assigned duties within the scope of services for client care coordination workflows

Customer Service & Patient Relations

• Answer and manage incoming phone calls and inquiries professionally
• Serve as a primary point of contact for patients, families, referral sources, and staff
• Provide compassionate customer service and timely follow-up regarding patient needs
• Address concerns and escalate clinical or operational issues appropriately
• Build positive relationships with clients and community partners
• 
  Insurance & Documentation Support
  • Assist the Credential Specialist with Medicaid, Medicare, Private Pay, VA, and insurance documentation requirements
  • Support clinical staff with required intake and compliance documentation
  • Ensure timely completion and submission of forms, authorizations, and records
  • Maintain knowledge of payer guidelines and agency procedures
• 
  Referral Development & Community Relations
  • Assist in building and maintaining referral relationships with hospitals, physicians, rehabilitation centers, case managers, and community organizations
  • Support outreach efforts and follow-up communications with referral partners
  • Help maintain professional relationships that contribute to agency growth and patient satisfaction
• 
  Qualifications
  • High school diploma or equivalent required; Associates degree in Healthcare Administration or
• 
  related field preferred
  • Minimum of 2 years of experience in home health, healthcare scheduling, medical office administration, or care coordination preferred
  • Knowledge of Medicare, Medicaid, Private Pay, and insurance verification processes
  • Strong communication, customer service, and organizational skills
  • Ability to multitask and work in a fast-paced healthcare environment
  • Experience with WellSky, EMR/EHR systems, scheduling platforms, and Microsoft Office proficient
  • Understanding of HIPAA compliance and patient confidentiality standards
• CoreCompetencies
  • Compassionate patient-centered service
  • Strong attention to detail and accuracy
• 
  
  • Effective time management and scheduling coordination
  • Professional verbal and written communication
  • Problem-solving and conflict resolution skills
  • Ability to maintain confidentiality and professionalism
• 
  DirectReports
  • Administrator
  • Director of Nursing
• 
  WorkEnvironment
  • Office-based and remote coordination responsibilities as assigned
  • Frequent communication with patients, caregivers, healthcare providers, and referral partners
  • May require occasional after-hours coordination support based on agency needs