General Manager

Job Description

Job Description

Description:

At Texas Card House, we are dedicated to providing the highest quality of service to our guests. We take pride in delivering memorable, positive experiences for everyone who walks through our doors.

The General Manager is responsible for the overall leadership and performance of our poker room. This role oversees all aspects of the guest experience, staff performance, financial management, and venue compliance. The General Manager serves as a key ambassador for the brand, fostering a high-energy, welcoming atmosphere while driving operational excellence. Strong business acumen, leadership, and hospitality management experience are essential for success in this role.

We encourage applicants from all backgrounds and those requiring accommodations to apply!

This role will be in-person, located at our TCH Spring location.

Key Responsibilities:

• Lead, supervise, and support all departments, including the poker room and guest services.
• Ensure smooth daily operations while maintaining high levels of efficiency, cleanliness, and customer satisfaction.
• Oversee hiring, training, and scheduling for all staff.
• Enforce company policies, operational standards, and gaming/bar compliance procedures.
• Monitor and manage labor costs, food & beverage, and venue profitability.
• Handle customer issues, player disputes, and guest feedback professionally.
• Create and maintain a culture of service excellence, accountability, and teamwork.
• Collaborate with marketing to plan, promote, and execute poker events.
• Ensure compliance with all local, state, and federal laws (including health, labor, liquor, and gaming regulations).
• Oversee inventory control, purchasing, and vendor relations.
• Analyze daily/weekly/monthly performance reports and implement strategic improvements.
• Work closely with ownership and executive leadership to achieve short- and long-term business goals.
• Perform other duties as assigned by regional leadership or ownership.

Job Details:

• Job Type: Full-time, Salaried exempt
• Total Compensation: Up to $120,000/annual with performance bonuses

Benefits:

• Medical Insurance
• Dental & Vision Insurance
• Paid Time Off
• Bonus and Incentive Programs

Equal Opportunity Employer

TCH is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

If you require any accommodations during the application process or while performing any job duties, please inform us so we can ensure equal access.

Qualifications:

• Minimum 3–5 years of Poker Director, General Management or senior leadership experience in hospitality, gaming, or restaurant/bar operations (Required).
• Knowledge of poker/card room operations and food & beverage service preferred.
• Strong leadership skills with the ability to hire, manage, and develop a high-performing team.
• Excellent communication and interpersonal skills with a customer-first attitude.
• Strong financial literacy, including experience with budgeting, labor tracking, P&L statements, and POS systems.
• Ability to remain calm and professional in high-pressure or high-volume situations.
• Exceptional organizational and time-management skills.
• ServSafe, TABC certification, or equivalent food/alcohol handling certifications preferred, or the ability to get them.
• Ability to work nights, weekends, and holidays as needed.

Work Environment:

• Poker room with high energy, music, bright lights, and constant guest interaction.

Physical Requirements:

• Mobility: Ability to stand or walk for extended periods and move throughout a large venue.
• Dexterity: Ability to handle paperwork, technology, and POS systems.
• Vision: Ability to observe operations and identify issues related to cleanliness, compliance, and guest safety.
• Hearing: Ability to communicate clearly in a noisy environment with guests and staff.
• Communication: Strong verbal and written communication to give direction and resolve conflict.
• Endurance: Ability to manage stress and multitask during long or peak-hour shifts.
• Lifting: Ability to lift and carry up to 30 pounds (e.g., inventory, supplies).
• Environment: Must be comfortable in a fast-paced, crowded, and occasionally loud venue with varied lighting and temperatures.
• Reasonable Accommodations: TCH will provide reasonable accommodations for qualified individuals with disabilities to perform the essential duties of the role.