Health Office Specialist

Health Office Specialist

The City of Waco is seeking a customer-focused Health Office Specialist. This role performs basic office clerical and administrative support functions for Public Health staff and provides customer services for the general public. If you want to make a difference, apply today!

Minimum Qualifications:

Required:

• H.S. Diploma or GED and 1 year customer service and computer experience
• Valid Texas Driver's License

Preferred:

• 1 year of cash handling experience

Position Description:

Under basic supervision, performs basic office clerical and administrative support functions for Public Health staff and provides customer services for the general public; enters and retrieves data in automated records management systems; provides information within scope of authority.

Essential Functions:

• Performs basic clerical and administrative duties in accordance with Department procedures and City policy, including data entry, record keeping, basic accounting, preparing and processing documents and maintaining files; makes and distributes copies; processes mail, documents, correspondence, invoices and other materials; duties may vary according to job assignment.
• Provides customer service, information and assistance to visitors and others having business with the City; responds to requests for information within the scope of authority; assists customers with requests, applications, government forms and other documents.
• Updates and maintains a variety of electronic and paper files, records, reports, and documents; processes forms, records, and files; queries system databases as requested by authorized persons.
• Answers incoming telephone calls and directs the caller to the correct person or work group or takes and relays messages as appropriate; coordinates and schedules meetings and appointments as requested; cross trains in other office support duties as needed.
• Maintains inventory of office supplies.
• Receives and sends information to and from other City departments, agencies and jurisdictions.
• Collects payments, makes daily deposits, and administers petty cash fund with adherence to cash handling policies and procedures.
• May be required to respond after hours, including holidays and weekends, in the event of a departmental or City-wide emergency.
• Operates a city vehicle to travel to clinics, community sites, outreach locations, and partner agencies to provide administrative support for PHD operations and client services.
• Complies with all policies and standards.
• Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with residents, visitors, and City staff, maintains confidentiality of work-related issues and City information
• Lives the City of Waco Values.