Operations Manager

Job Description

Job Description

Paradigm Oral Health is looking for someone with multi-site Dental Practice Management experience for a patient-focused company. As the Regional Operations Manager, you will play a pivotal role in overseeing the patient experience, operational efficiency, growth, and success of multiple oral surgery practices within a designated region. This position requires a passion for delivering exceptional patient care, strong leadership skills, strategic thinking, and availability to travel the Southeast region practices.

Current regions you would support: TN, AL, NC & FL

  Role and Responsibilities:  

• Provide guidance and support to practice administrators and staff to optimize workflow, patient satisfaction, and overall productivity.
• Monitor key performance indicators (KPIs) and financial performance. Take proactive measures to address any areas for improvement. 
• Lead and manage the day-to-day operations of multiple oral surgery practices within the assigned region. 
• Develop and implement operational policies, procedures, and protocols to ensure consistency and efficiency across all practices. 
• Identify opportunities for revenue growth, cost reduction, and operational optimization to maximize profitability while maintaining high-quality patient care standards. 
• Provide ongoing coaching, mentorship, and professional development opportunities to practice administrators and staff to foster a culture of excellence and continuous improvement. 
• Conduct performance evaluations and provide feedback to drive individual and team growth and development. 
• Collaborate with senior leadership to develop and execute strategic plans for business growth and expansion within the region. 
• Develop and implement marketing strategies to enhance brand awareness, attract new patients, and drive patient referrals to the practices. 
• Ensure compliance with all regulatory requirements, industry standards, and best practices governing oral surgery practices. 
• Stay abreast of changes in healthcare regulations, insurance policies, and legal requirements, and implement necessary updates and training to ensure compliance. 
• Recruit, hire, train, and develop top talent for key leadership and clinical positions within the region. 
• Performs other related duties as required

Qualifications: 

• Minimum of 5 years of experience in dentistry, preferably in a management role.
• Willingness to travel within the assigned region as needed. 
• Proven track record of successfully leading and managing multiple practices.
• Strong financial acumen and experience in budgeting, financial analysis, and revenue cycle management. 
• Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams towards common goals. 
• Thorough understanding of healthcare regulations, compliance requirements, and industry trends. 
• Proficiency in Microsoft Office Suite and practice management software systems.
• Time management skills; ability to multitask and complete work while traveling
• Thorough knowledge of territory, market, and clients 
• Excellent problem-solving and critical thinking skills 
• Organized with attention to detail

CORE BENEFITS & WELLNESS

Medical (including Virtual Care), Dental, and Vision Coverage

Employee Assistance Program (EAP)

Uniforms/Scrubs provided

FINANCIAL WELL-BEING

Competitive pay, Bonus potential, and annual merit reviews

401(k) Plan w/Company Match

Health Savings Account (HSA) with HDHP health plans

LIFE INSURANCE

Basic and Supplemental Life Insurance

Spouse and Child Life Insurance

TIME OFF, DISABILITY AND LEAVE OF ABSENCE