IT Customer Relationship Manager

IT Customer Relationship ManagerEverforth Apex Systems is seeking an IT Customer Relationship Manager to join a client's team in Richmond, VA.Ideal candidates for this role will innately be a strategic thinker, foster positive/purposeful interactions, and build and preserve trusting relationships with assigned business partners throughout the organization. The position will also manage escalations for work within the service, product, and project delivery pipelines.Position-specific responsibilities and duties will include, but not be limited to:Meeting with and communicating directly with organizational leadership (up to the Executive level) on a routine basis.Working closely with IT leadership to ensure successful and continuous delivery of all products and services.Assigned to partner with regional divisions to act as a point of focus/resource for IT management, escalations, and coordination.Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap.Responsible for building and maintaining relationships with assigned business partners.Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.Identifying opportunities for new services, service improvements, and technical innovation to meet business needs.Overseeing the management of business partner expectations as related to engagement and service or product delivery.Managing escalations related to technology procurements, projects, and service delivery requests.Identifying, championing, and communicating customer needs.Consult and collaborate with internal teams managing production operations and the strategic direction for systems owned by assigned business partners.Support continued compliance with policies, standards, and guidelines.Desired Skills to Partner with Regional Divisions:Bachelor's degree or six (6) years or more of related experience.Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurement).Strong communication skills in writing, speaking, and presenting with leadership at all levels.Ability to listen, build rapport, and develop credibility as a strategic partner. Ability to shift opinions using influence over positional power.Skilled and experienced in conflict negotiation and resolution; Experience dealing with difficult customers.Ability to share ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions.Ability to connect strategy to execution; Strategic thinker.Experience in Product Line planning, development, and management.Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.