Client Relations - Development Specialist

Job Description

Job Description

Moore Family Law Group is not your typical small law firm, and the people we serve are not typical clients. We work with high-achieving professionals, business owners, and parents who need more than legal representation. They need clarity, strategy, and a team they can trust when the stakes are high and the decisions are life-changing.

The Client Relations/Development Specialist is a pivotal role on our growing team. You'll bring together consultative sales, genuine client care and service, and a passion for community engagement to ensure every prospective client feels heard, informed, and confident that Moore Family Law Group is the right firm to guide them forward.

This isn't a script-and-dial role. It's for someone with the emotional intelligence to meet people in difficult moments, the professional presence to earn their trust quickly, and the drive to help a growing firm continue to grow.

Compensation:

$25 - $30 hourly plus incentives

Responsibilities:

The Client Development Specialist plays a key role in the firm’s growth by managing relationships with prospective clients and supporting marketing initiatives that expand the firm’s reach.

Client Intake & Consultations

• Conduct consultations with prospective new clients (PNCs), contacting the firm

• Clearly communicate how the firm may help achieve the client’s goals

• Provide compassionate, professional guidance during what is often a stressful life event

• Prepare prospective clients to retain the firm

In accordance with California State Bar ethical rules, this role does not provide legal advice or enter into legal services agreements. All agreements must be approved and executed by a licensed California attorney.

Client Conversion & Relationship Management

• Help prospective clients understand the value of working with Moore Family Law Group

• Guide clients through the intake and engagement process

• Maintain communication with prospective clients who are not yet ready to hire the firm

• Track and report key intake metrics, including inquiries, consultations, and retained clients

• Ensure prospective clients receive timely follow-up and exceptional service
  

Marketing & Community Engagement

• Represent the Moore Family Law Group at networking events and community activities

• Build relationships with professionals and referral partners

• Assist with marketing initiatives designed to increase visibility and client acquisition

• Support the firm’s growth strategy by strengthening the firm’s presence in the community

Qualifications:

The ideal candidate is confident, empathetic, highly professional, and comfortable speaking with individuals facing difficult personal decisions. Successful candidates will demonstrate:

• Exceptional communication and interpersonal skills

• High emotional intelligence and compassion

• Confidence guiding clients toward decisions without being pushy

• Professional presence and strong relationship-building ability

• Self-motivation and a goal-oriented mindset

• Excellent organizational and follow-up skills
  

Education & Experience

Ideal candidates often come from backgrounds involving consultative sales or high-touch client relationships, such as:

• Legal intake or client services

• Real estate

• Financial services

• Luxury retail or high-end sales

• Professional services

A bachelor’s degree or equivalent professional experience is preferred.

Life experience, resilience, and the ability to empathize with people navigating difficult situations are highly valued.

About Company

WHY JOIN MOORE FAMILY LAW GROUP?

• Paid professional development; we invest in the growth of our team
• Clear pathways for advancement within the firm
• A culture that recognizes hard work, rewards excellence, and genuinely enjoys showing up every day

Our Core Values Set the GOLD Standard

G — Give a $#@! Clients are going through some of the hardest moments of their lives. We care deeply about every case.

O — Obsessed with Excellence. We hold ourselves to a high standard because clients deserve nothing less.

L — Loyalty to the Team. We win together. We support each other. That's the culture we've built and protect.

D — Deliver More. We go beyond what's expected. For clients, for our colleagues, for our craft.

READY TO TAKE YOUR CAREER TO THE NEXT LEVEL and ENJOY YOUR WORKPLACE? If you're passionate about making a difference for clients going through the toughest times, thrive in a fast-paced environment, and want to be part of a firm that rewards excellence and initiative, apply here.