Small Business Connect Specialist (Call Center Business Banker) Irving TX

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description The Small Business Connect Specialist delivers exceptional customer service aligned with U.S. Bank Core Values while providing comprehensive financial solutions to small business clients with annual revenues up to $2.5 million. This role focuses on driving growth through proactive outbound calling, supporting branch‑based small business clients, and leveraging digital tools to build strong, trusted relationships. Responsibilities Identify customer needs, open and service accounts, recommend product solutions. Achieve assigned sales, revenue, and growth goals. Collaborate with branch partners and internal business lines to generate referral opportunities. Refer clients to Business Banking or other U.S. Bancorp partners as additional needs are identified. Operate as a hybrid role in a call‑center environment with no in‑person customer interaction. Work three days per week at the assigned call center location. Basic Qualifications Valid National Mortgage Licensing Service (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z and ongoing compliance with all legal or regulatory registration requirements, including maintenance of a satisfactory criminal and credit record. Typically a Bachelor’s degree or equivalent work experience. Five or more years of customer service, sales and/or prospecting experience. Preferred Skills/Experience Comprehensive knowledge of applicable bank and branch policies, procedures and support systems. Knowledge of cash flow management and business credit underwriting and ability to communicate confidently with underwriters. Excellent customer service in accordance with the U.S. Bank Core Values and ability to provide comprehensive financial solutions to small businesses with annual revenues less than $2.5million. Strong written and verbal communication skills and ability to convey business recommendations effectively. Understanding of banking operations, product knowledge, sales, new business development, customer service/relations, and community relations. High volume outbound call/call center experience. Shift 12:30pm – 9:00pm CST. Location Expectations This role requires working from a U.S. Bank location three (3) or more days per week. Benefits Healthcare (medical, dental, vision). Basic term and optional term life insurance. Short‑term and long‑term disability. Pregnancy disability and parental leave. 401(k) and employer‑funded retirement plan. Paid vacation (from two to five weeks depending on salary grade and tenure). Up to 11 paid holiday opportunities. Adoption assistance. Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law. Pay Range $27.50 – $36.68 per hour. (Range may differ by location.) Equal Opportunity Employer U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. Legal Compliance The position is subject to various regulatory requirements, including FINRA, NMLS registration, RegZ, RegG, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and related federal guidelines. Applicants must be able to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. #J-18808-Ljbffr