Service Coordinator/Dispatcher

Service Coordinator/Dispatcher Our client, celebrating nearly 30 years in Lubbock, seeks a skilled Service Coordinator/Dispatcher to manage service calls and technician assignments. The ideal candidate is a detail-oriented, customer-focused professional who excels in fast-paced environments and is passionate about efficient service delivery and building strong community relationships Manage incoming service calls and promptly assign technicians based on urgency and proximity. Coordinate technician schedules by monitoring routes and job statuses, ensuring timely updates in the dispatching software. Create and update work orders and ensure clear documentation of all service-related activities. Communicate effectively with technicians and clients, managing expectations and providing follow-ups when necessary. Conduct follow-up calls with current and potential clients. 2+ years of proven experience in dispatching HVAC, construction, commercial trade service or logistics management. Respond promptly and professionally to customer inquiries. Strong problem-solving skills, with the ability to adapt to urgent situations. Proficiency with dispatch software or similar logistics tools. Ability to multitask under high call volume while prioritizing effectively. Coordinate after hours, on-call and emergency service calls. Proficient Microsoft Office and service software. Interested and qualified candidates for the Service Coordinator/Dispatcher position should submit their resume for immediate consideration. Resumes will be reviewed as quickly as possible and qualified applicants will be contacted to set up an interview.