Collections Specialist
Robert Half
We are looking for a detail-oriented Collections Specialist to support a busy organization in Marlboro, Massachusetts within the waste and environmental services industry. This Long-term Contract position focuses on managing commercial accounts, strengthening customer relationships, and helping maintain healthy cash flow through effective follow-up and issue resolution. The ideal candidate brings strong communication skills, sound judgment, and the ability to work comfortably with billing records and Excel-based reporting.Responsibilities:• Manage a portfolio of commercial accounts by following up on outstanding balances and encouraging timely payment.• Communicate with customers by phone and email to address past-due invoices, clarify account activity, and document collection efforts.• Investigate billing questions and payment discrepancies, working with internal teams and clients to resolve disputes efficiently.• Review account records and aging reports in Excel to identify trends, prioritize collection activity, and support accurate reporting.• Collaborate with customer service and billing contacts to improve account resolution and maintain positive client relationships.• Reconcile account information, confirm payment status, and update records to reflect current collection activity.• Support ongoing process updates related to billing or account workflows when needed, ensuring minimal disruption to collections performance.
Vacancy posted 20 hours ago
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