Customization Specialist (Part Time, Temporary and Remote)

Customization Specialist (Part Time, Temporary and Remote)

Lingraphica is a mission-driven organization that provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments. Lingraphica is a leader in augmentative and alternative communication (AAC) technology, helping people with aphasia and other speech and language impairments communicate and engage more fully in daily life. Through a combination of innovative devices, software, and services, Lingraphica is focused on improving communication outcomes and supporting individuals, families, and care teams. We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communication journey.

Job Description

Purpose: The Customization Specialist Temp is responsible for supporting the Customization team as they provide exceptional customer experience by adding meaningful personalization to Speech Generating Devices (SGDs) in a timely and accurate manner. This position is responsible for ordering trial loaner devices, initiating transfer requests, and expediting visibility of device update requests by monitoring the team's Inbox.

Responsibilities:

• Submits shipping requests to order loaner devices
• Assigns template requests
• Monitors team Inbox and creates device update requests
• Runs playbook for Transfer Progress
• Uses HubSpot CRM to track and complete assigned tasks and document all relevant information
• Prioritizes responsibilities and proactively follows up on tasks
• May be required to perform other duties as assigned

Knowledge, Skills, and Abilities:

• Strong time management and task prioritization skills
• Attention to detail and high level of accuracy in task completion

Qualifications

Minimum Qualifications:

• High School Diploma or GED
• 1 year of office or administrative experience preferred

Additional Information

Work Environment & Physical Demands

The incumbent works remotely from their home and is expected to maintain a safe, productive work environment with secure internet access. The ability to operate a computer with or without reasonable accommodation is required.

Hours

Part time, 20 hours per week. Monday - Friday, 4 hours per day.

Travel

Not required for a temporary role.

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Lingraphica and Pay Transparency

At Lingraphica, we are committed to fair and equitable compensation practices. The starting hourly range for this position is $24.04 - $26.44 per hour. Placement in the starting pay is based on factors such as experience, skills, education, and internal equity. We regularly review our compensation structures to ensure they align with industry standards, promote fairness, and support career growth. In addition to competitive base pay, we offer a comprehensive benefits package and a commitment to fostering an inclusive and supportive workplace. We encourage open conversations about compensation and are dedicated to maintaining transparency throughout the hiring process.