Psychiatry RN - Walk in and FEP (First Episode Psychosis) Clinic - Asheville, NC

Psychiatric RN

The Psychiatric RN works collaboratively as an active member of the specialty behavioral health and psychiatry team to provide comprehensive, patient-centered care across the continuum. This role serves as a clinical resource and coordination support for patients and providers within specialty teams, including Psychiatry, First Episode Psychosis (FEP), and behavioral health triage. Care is delivered primarily through walk-in clinical encounters, with additional support provided via telephone triage and Electronic Health Record (EHR) message management. The Psychiatric RN plays a critical role in connecting patients to the right level of care, supporting provider workflows, and partnering with the Population Health team to address care gaps and ensure continuity of services.

Specific responsibilities include:

• Providing dedicated clinical support across the walk-in behavioral health triage service and the First Episode Psychosis (FEP) patient panel
• Participating in telephone triage and management of EHR messages across the care continuum
• Assisting with the management of urgent and emergent patient care situations, including psychiatric crises
• Working closely with psychiatry and specialty behavioral health providers to support patient flow, clinical coordination, and care continuity within specialty programs including Psychiatry and FEP
• Participating in team huddles and team meetings; collaborating with behavioral health providers, peer support specialists, care navigators, nursing services, and other clinical and community services
• In coordination with a provider, assessing, interpreting, support plan of care, providing patient education, coordinating follow-up, and communicating relevant clinical information including lab results; reviewing and triaging medication refill requests per established protocols
• Providing care management support in coordination with the Population Health team, including transitions of care outreach, care gap identification, referrals, and patient education
• Participating in pre-visit planning, process improvement, and annual competency training of clinical staff
• Participating in the ordering and administration of long-acting injectable in collaboration with the Department of Pharmacy
• Facilitating referrals to outside agencies as needed in collaboration with Health Information Department
• Participating in the ongoing design and implementation of nurse-led protocols and co-visits with direction from the Director of Nursing
• Actively embracing and supporting divisional and organizational initiatives
• Maintaining up to date clinical process guidelines relevant to the clinical program
• Ensuring compliance with NCDHHS standards, Medicaid tailored care management, HRSA standards, and value-based care contracts
• Partnering in building relationships with hospitals, community agencies, and regional partners to enhance care coordination and access

Key competencies include:

• Communication skills
• Decision making
• HealthCare knowledge
• Interpersonal skills
• Organizational values
• Problem solving

Specified skills include:

• Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications required
• Spanish speaking skills preferred

Physical demands are not applicable.

Supervisory responsibilities are not applicable.

Education and/or experience:

• Bachelor's Degree in Nursing preferred
• Two (2) years relevant experience or comparable combined experience and/or education preferred
• One (1) or two (2) years of nursing experience in an ambulatory setting preferred

Required licenses:

• Current unencumbered North Carolina nursing license
• Current CPR certification

Schedule:

• Regular attendance on-site is an essential function of this position. Typical business hours are Monday Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Service Line); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.

Compensation:

• $33.65/hour + MAHEC's Total Rewards Package

At MAHEC, we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.

MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.

All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.

MAHEC does not provide employment-based US visa sponsorship, now or in the future. All new employees must provide valid, original I-9 documents on their first day of work.

MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer.

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