Removable Department Lead - Dental Lab Supervisor

Description Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have several labs throughout the country. Our team is growing, and we are seeking to fill a number of key positions within our organization including this Removable Department Supervisor opportunity, at NDX Continental Dental Lab located in Phoenix, AZ. The regular hours for this position are from 7:00 a.m. to 4:00 p.m., Monday through Friday, and subject to change from time to time. This is a full‑time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution and tuition reimbursement. Primary Responsibilities and Essential Functions Supervises and maintains staff by selecting, orienting, and training team members; maintaining a safe, secure, and legal work environment; and developing personal growth opportunities for team members. Determines staffing and capacity plan for department. Makes hiring decisions in accordance with standard operating procedure. Provides supervision of all aspects and functions in the Removable Department, ensuring product quality and overall team development. Communicates job expectations; develops team member goals, planning, monitoring, and appraisal; coaches, counsels, and disciplines team members; develops, coordinates, and enforces systems, policies, procedures, and productivity standards. Maintains quality service by enforcing quality standards; analyzing and resolving quality problems; identifying trends; and recommending system improvements. Stays current on customer service issues with clients and reports back to managers and team members to resolve issues effectively. Follows up on all customer complaints to ensure they are resolved to the customer’s satisfaction and uses the opportunity to coach team members. Can personally perform all QC functions in the department. Prepares and conducts team member performance appraisals, performance improvement plans, and disciplinary actions of all direct reports in a timely manner. Enforces company policies (safety, attendance, dress code, conduct, etc.), oversees attendance, and counsels team members approaching or exceeding excessive levels to minimize the need for discipline. Ensures work areas and equipment are well maintained in compliance with safety guidelines. Handles customer calls as needed. Proactively solves technical issues that negatively impact customer service. Reaches out to other NDX labs or manufacturers as necessary. Possesses the ability to assist customers chairside with removable cases. Other duties as assigned. Skills and Abilities Required Must be able to read, write, speak, and understand English. High level of oral and written communication skills to effectively deal with internal and external customers. Strong communication skills (one on one, and in group situations) to clearly articulate a specific issue or solution to a problem. Additionally, ability to convey concerns to individuals with diplomacy and clarity. Strong leadership skills. Strong teamwork skills to be able to work closely with others within the Removable team, and to interact positively with other laboratory team members, maintaining a positive customer focus, both internally and externally. High degree of familiarity with dental and laboratory procedures, processes and terminology. In‑depth knowledge of company products, services, industry practices, and sales and marketing techniques. Excellent organizational skills with attention to detail, and high level of follow‑up to ensure department goals are met. Basic computer skills, typing, and understanding of CRM and Magic Touch system essential for communication throughout the organization. Demonstrated proficiency with Microsoft Office. Ability to read and interpret Rx’s and other documents, such as procedure manuals. Ability to multi‑task (time management), and focus to handle many duties and projects at a time in a fast‑paced deadline sensitive, ever changing environment to deliver desired results. Ability to think “on your feet” and respond to issues that may present themselves. Ability to analyze and solve problems. Analytical thinking skills coupled with the open mindedness to review and if needed, change the processes of the department to ensure the highest quality and efficiency standards are met. Ability to coach, mentor, and train team members. Self‑starter with demonstrated initiative, self‑motivation and assertiveness. Must perform duties in an independent manner with minimal direction and supervision. Ability to maintain confidential employment and business information. Model company core values of Complete Honesty and Trust, Mutual Respect, Total Commitment, Individual Accountability, and Open Two‑Way Communication. Ability to write routine reports and correspondence utilizing Microsoft Office products. Ability to listen and assess situations, providing possible solutions and feedback for consideration. Ability to speak effectively with customers and team members of the company. Detail oriented to identify sub‑standard work and diplomatically train for correction. Vision capabilities: depth perception, attention to detail, and/or color. Excellent hand‑eye coordination. Minimum Education and Experience Required Preferred: High school diploma or GED equivalent. 5 years’ experience within the dental lab production environment, with 5 years’ experience supervising and motivating teams. General knowledge of Microsoft Office products. Hazardous Materials or Equipment Used Sandblaster Carving blades Bard parker knife Plaster knife Stone wheel Welder Hand Piece and related tools Scanning Equipment Anodizing equipment and liquids Sharp Tools Electronic Hand Piece Bench Lathe Acrylic monomer/polymer Hot Wax Physical Requirements While performing the duties of this job, the team member is regularly required to walk, sit, stand, walk and/or reach. The individual will regularly use office equipment such as a telephone, personal computer (including keyboard and mouse), printers/copier, reports and files. The ability to talk and hear is required. Specific vision abilities required by the job include close vision, color vision, depth perception and the ability to adjust focus. Regularly required to exhibit fine motor skills and/or perform repetitive motions using both arms and hands grasping, gripping, pinching, lifting, and carrying. Constantly lifting and carrying 0-10 lbs. Occasionally lifting and carrying 26-50 lbs. #J-18808-Ljbffr National Dentex Labs